ABOUT THE ROLE:

We are a fast-growing, privately held real estate and franchise company seeking a seasoned, entrepreneurial Chief Operating Officer (COO) to lead operations for our multi-family residential real estate portfolio. This is a strategic executive-level position reporting directly to the Group COO and CEO, with a focus on scaling operations, driving asset performance, and strengthening organizational efficiency. The ideal candidate will bring deep operational expertise in multi-family property management, a results-driven mindset, and the ability to thrive in a fast-paced, family-owned environment. If you are someone who excels at translating vision into operational execution and has a passion for real estate, we would love to connect.

KEY RESPONSIBILITIES:

• Lead and manage multi-family residential operations across California, Texas, and Arizona.
• Build, coach, and retain a high-performing property operations team.
• Collaborate with ownership and senior leadership to develop and execute business strategies aligned with growth objectives.
• Oversee performance management, including occupancy, NOI, rent collections, and resident satisfaction.
• Set and monitor operational KPIs to ensure high efficiency and accountability.
• Partner with Legal, Finance, and HR to ensure regulatory compliance and organizational integrity.
• Guide Regional Managers and site-level teams to achieve weekly, monthly, and quarterly performance benchmarks.
• Drive process improvements, standard operating procedures, and technology adoption (e.g., Yardi).
• Partner with Legal, Finance, and HR to ensure regulatory compliance and organizational integrity.
• Develop and oversee the implementation of operational policies and procedures.
• Maintain strong vendor and partner relationships to enhance service delivery and cost-efficiency.
• Provide regular business updates, dashboards, and performance summaries to the Group COO and CEO.
• Maintain regular visibility across the real estate portfolio by visiting properties to assess operations, engage teams, and ensure alignment with company standards and goals.