Initially the position will be focused on finance, technology enablement, and basic operations. However, the intent is that the position will mature to include growth opportunities and expansion.

DESCRIPTION

The Chief Operating Officer (COO) will oversee the day-to-day operations of our home care company, ensuring that services are delivered with excellence, efficiency, and compassion. The COO will be responsible for aligning operational performance with our mission, optimizing resources, and driving sustainable growth.

QUALIFICATIONS

• Proven leadership experience in home care, healthcare services, or a related field.
• Strong knowledge of operational best practices, scheduling systems, and caregiver management.
• Demonstrated ability to manage budgets, improve processes, and meet performance targets.
• Exceptional communication, problem-solving, and organizational skills.
• Understanding of applicable home care regulations and compliance requirements.

• Lead and manage daily operations, including client services, caregiver management, scheduling, and administrative functions.
• Implement operational systems, policies, and procedures to ensure quality, compliance, and efficiency.
• Partner with the CEO on strategic planning, budgeting, and performance tracking.
• Monitor and improve client satisfaction, service quality, and caregiver retention.
• Ensure compliance with all state and federal home care regulations, licensing requirements, and industry standards.
• Oversee recruiting, onboarding, and training programs for caregivers and office staff.
• Analyze operational metrics and financial performance to identify opportunities for improvement.
• Foster a culture of accountability, collaboration, and compassionate care.