Cooling Customer Engineer-Data Center Thermal Technician at Vertiv

Seattle, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Jul, 26

Salary

75000.0

Posted On

02 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

HVAC, Troubleshooting, Electrical maintenance, Customer service, Preventive maintenance, Technical support, Blueprint reading, Ohm's law, Refrigerant handling, Field service, Safety compliance, Inventory management, Communication skills, Mechanical aptitude, Data center cooling

Industry

electrical;Appliances;and Electronics Manufacturing

Description

POSITION SUMMARY A Cooling CE is responsible for installation, commissioning, scheduled and emergency service on Liebert Air products. The Cooling CE is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Cooling CE is also required to maintain continuous communication with Area/District Offices, and direct manager. RESPONSIBILITIES ROLE * Rely on direction to accomplish goals * Perform a number of work-related tasks * Capable of working under direct supervision or independently based upon training * Maintain certifications per Job requirements TECHNICAL * Render on site and phone assistance to customers. * Communicate with National Technical Support on equipment issues * Perform work related tasks according to company guidelines for scheduled maintenance * Implement Field Change Notices according to published guidelines * Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips SAFETY * Operate in a safe manner in accordance with published safety guidelines * Must wear appropriate PPE as per company guidelines and accordance with job duties * Adhere to work hours policy guidelines – “14 hours rule” * Report all work related accidents or injuries within 24 hours to the appropriate personnel. ADMINISTRATION * Provide accurate and timely reporting according to company guidelines * Timecards, expense reports, mileage reports, ticket closure, forms et al. * Maintain individual inventory in accordance with company policy * Maintain company property according to company policies * Vehicle, credit cards, PPE, test equipment, laptop, pager, et al. CUSTOMER SATISFACTION * Provide proper and adequate communication to internal and external customers * Provide estimated time of arrival to the customer for where applicable * Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment * Strive to provide all customers a “first time fix” for their equipment * Maintain customer satisfaction rates according to company guidelines * Attend Customer Meetings as required PERFORMANCE * Maximize productivity by combining service opportunities * Complete all work in an efficient and timely manner * Capable of making technical and commercial decisions under pressure * Properly evaluate site and equipment for appropriate billing status * Maintain productive utilization rate according to company guidelines * Perform inventory cycle counts according to company guidelines * Adhere to company dress code and safety regulations * Meet or exceed on-site response time requirements for each customer * Understand and comply with company startup/escalation processes and procedures * Maintain proper and adequate level of internal communications * Managers, co-workers, Support Services, electronic communications, et al. * Perform several work-related tasks * Capable of working under direct supervision or independently based upon training * Maintain certifications per Job requirements QUALIFICATIONS * Required experience (one or more of the following) * High School Diploma or G.E.D. equivalent * HVAC – Certificate Program degree or equivalent experience in the field. * Six years military experience in a related field * Equivalent industry experience with EPA refrigerant license * Basic electrical knowledge * Interpersonal Skills * Professional * Reliable * Team Player * Familiarity with electrical / electronic test equipment and fundamentals * Must be able to read and interpret electrical line diagrams and blueprints * Working knowledge of OHM’s law and HVAC theory * Technical skills * Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions * Elementary fix/repair techniques based on directed supervision * Capable of completing tasks and return unit to full operating conditions based upon directed supervision * Ability to summarize and report all work related tasks performed * Strong skill sets: * Communication skills * Customer service skills * Troubleshooting skills * Safety procedures * Organizational and planning skills * Computer skills * Mechanical aptitude PHYSICAL & ENVIRONMENTAL DEMANDS * While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds * Extreme cold (below 32*) * Extreme heat (above 100*) * Noise Level (Medium / High need to shout to be heard) * Working around moving machinery (fork-lifts, tractors) * Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.) * Work outdoors (no effective protection from weather) * Travel is required * Flexible schedules (weekends, evenings, and holidays) * May have on-call responsibility * Valid driver’s license * Must be at least 18 years old Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship. WORKING CONDITIONS: * Travel is required * Flexible schedules (weekends, evenings, and holidays) * May have on-call responsibility * Valid driver’s license * Must be at least 18 years old The anticipated salary range for this role in the State of Washington locality is between $65,000 to $75,000 per year: salary ranges for other geographic localities may vary. Certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance and are role based. In addition, certain roles also have the opportunity to receive and/or participate in profit sharing, allowances, travel and/or car expenses, and earn sales incentives based on revenue or utilization depending on the terms of the employee’s role and individual offer details. The role is eligible to participate in a comprehensive and competitive benefits program, including medical, dental, vision, disability, flexible PTO, holiday pay (9 days), and 401k. Additional details about total compensation and benefits will be provided during the hiring process. The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES * Customer Focus * Operational Excellence * High-Performance Culture * Innovation * Financial Strength OUR BEHAVIORS * Own It * Act With Urgency * Foster a Customer-First Mindset * Think Big and Execute * Lead by Example * Drive Continuous Improvement * Learn and Seek Out Development At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people. Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com [help.join@vertivco.com]. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Responsibilities

The Cooling Customer Engineer is responsible for the installation, commissioning, and emergency service of Liebert Air products at customer sites. They must maintain excellent customer rapport, provide timely reporting, and ensure equipment is returned to full operating condition.