Cooling Technical Support Specialist at SCHNEIDER ELECTRIC SMART GRID SOLUTIONS LLC

Buffalo, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Liquid Cooling, Electrical Schematics Reading, High Voltage Troubleshooting, Electro-mechanical Equipment, Hardware Troubleshooting, Root Cause Analysis, Customer Service, Communication Skills, Product Drawing Interpretation, Priority Management, Troubleshooting, Technical Judgment, Onsite Work, Teamwork, On-call Rotation, HVAC

Industry

Automation Machinery Manufacturing

Description

For this U.S. based position, the expected compensation range is $66,000- $90,000 per year, which includes base pay and short-term incentive. The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits. You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled. If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form. About the role: This position will be responsible for providing onsite technical services to Customers in support of Mission Critical Liquid Cooling Systems in our Buffalo, NY location.The Field Tech Support Specialist will execute the delivery of installation, startup, commissioning support, remedial and preventative maintenance (PM) services. What will you do? Participates in system deployment projects, by delivering installation, startup and/or commissioning support services. Provides onsite support by assisting in fault isolation of electro-mechanical systems. Identifies necessary parts to resolve customer equipment failures. Serves the department by participating in the development of service bulletins, procedures, process improvements and other collateral duties as required. Maintains accurate customer service records and reports within the Case Management System/CRM. Contributes to the creation of Knowledge Articles and other technical-related documentation. Serves as a resource to sales personnel for assigned service area. Recommends improvements to manuals, operational processes and procedures as needed. Contributes to training course content development and provides training to customers and other field service personnel, as required. Maintains knowledge of new products. Other duties as assigned. What skills and capabilities will make you successful? Experience with liquid cooling Experience reading Electrical Schematics. Experience working with 200 – 440-volt equipment (High Voltage). Prior experience with electro-mechanical equipment, servos, sensors, and actuators. Must have hands on hardware troubleshooting and repair experience. Ability to successfully apply technical knowledge to identify root causes. Ability to demonstrate excellent customer service and communication skills. Ability to read basic product drawings, electrical schematics, and technical specifications. Requires the ability to manage priorities effectively. Ability to travel with little notice may be required. Troubleshooting skills and sound technical judgment. Ability to work both onsite independently and as part of a team. Availability to work extended hours, if applicable, including participation in a 24/7 on-call rotation. Ability to pass customer-specific background check processes, if applicable. Prolonged periods of working at Customer facilities standing, lifting, bending, kneeling, etc. Must be able to lift to 50 pounds at times. Travel may be required up to approximately 20% of the time. Who will you report to? You will report to the Technical Support Manager. This role is a hybrid position. You are required to report to the Buffalo, NY faciltiy and up to 25% annual travel. What qualifications will make you successful for this role? Associate degree from two-year college/technical school with a certificate in an Electrical/Hardware-related discipline preferred, or an equivalent combination of education and experience to successfully execute the role. 5+ years of experience in field service or a similar technical support-related position Must have experience with HVAC, single phase and three phase power Experience reading Electrical Schematics. Experience working within Data Center environments, preferred. #LI-AP7 Let us learn about you! Apply today. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World’s most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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Responsibilities

This position involves providing onsite technical services for Mission Critical Liquid Cooling Systems, executing installation, startup, commissioning support, and performing remedial and preventative maintenance services. Responsibilities also include participating in system deployment projects, assisting in fault isolation of electro-mechanical systems, and contributing to the development of service bulletins and technical documentation.