VOUS SOUHAITEZ TRAVAILLER EN TANT QUE COORDINATEUR(TRICE) DES VENTES ET DU SERVICE À LA CLIENTÈLE AU SEIN D’UNE ÉQUIPE PROFESSIONNELLE ? BIENVENUE CHEZ CANFAB !

Emballage Canfab est le plus grand fabricant de cannes en composite de qualité et respectueux de l’environnement au Canada. Chez Emballage Canfab, nous nous engageons à fournir des solutions d’emballage qui dépassent les attentes de nos clients tout en offrant à nos employés un environnement de travail diversifié, convivial et stimulant. Emballage Canfab se développe à mesure que les industries se tournent vers des solutions respectueuses de l’environnement.
Nous avons besoin d’agrandir notre équipe et nous recherchons une personne qui souhaite se rejoindre à une entreprise en pleine expansion offrant de nombreuses opportunités. Nous recherchons un coordinateur des ventes et du service à la clientèle pour notre site de Saint-Bruno-de-Montarville.
Vous résidez sur la rive sud de Montréal? Cet emploi vous offre une très belle opportunité de travailler près de chez vous dans des locaux entièrement neufs, spacieux et modernes!

JOB SUMMARY

Working under the supervision of the Sales and Customer Service Manager, the Sales & Customer Service Coordinator acts as both a Customer Service and Sales representative. The Sales and Customer Service Coordinator is responsible for the end to end management of Canfab’s customer sales, from entering purchase orders to ensuring timely deliveries by liaising with logistics, production, quality, and shipping and receiving.
The Sales and Customer Service Coordinators also provides outstanding customer service by answering questions and resolving issues related to our products, procedures, terms, orders, and deliveries. The Sales and Customer service coordinator provides support on the new sales requests received by either email – web site or phone.

KNOWLEDGE:

· Business and administration: Basic knowledge of how a business operates, especially in relation to the lifecycle of a product, and from a profitability and cost-effectiveness stand point.
· Customer and Personal Service: Knowledge of principles and processes for providing outstanding customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
· Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
· English Language: Excellent knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
· French Language: Excellent knowledge of the structure and content of the French language including the meaning and spelling of words, rules of composition, and grammar.

SKILLS:

· Advanced time management, multitasking, and organizational skills: Ability to effectively and efficiently manage time and prioritize work demands so as to allow the Sales
· Advanced time management, multitasking, and organizational skills: Ability to effectively and efficiently manage time and prioritize work demands so as to allow the Sales and Customer Service department to meet its deadlines and maintain high levels of customer satisfaction.
· Advanced attention to detail skills: Ability to double-check the accuracy of information, control for errors, maintain accurate records, and provide accurate and consistent responses.
· Advanced interpersonal and communication skills: Ability to talk to others to convey information effectively and clearly in a courteous and professional manner.
· Reading Comprehension: Ability to understand sales, purchases, production, and product sheets, as well as written sentences, paragraphs, and numerical data.
· MS Office Suite: High-level proficiency with MS Office Suite, especially Outlook, Excel and Word.
· ERP software: At ease with ERP software (knowledge of Syspro an asset).

ABILITIES:

· Stress management: Ability to work under pressure and to deliver work in accordance with strict timelines.
· Problem Sensitivity: Ability to tell when something is wrong or is likely to go wrong.
· Critical Thinking: Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
· Active Listening: Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting;
· Arithmetic: Ability to quickly and accurately perform mathematical calculations including currency conversions and weight and size conversions (metric/imperial, pounds/kilos, etc.)

EDUCATION AND PROFESSIONAL EXPERIENCE:

· Education: Minimum high school diploma (DEP/DEC or BA in Business, Management, Communications, Sales, or a related field an asset).
· Professional experience: Minimum 1 year (preferred 3) of a combination of education and experience in a Customer Service, or Administrative role (preferably in manufacturing).

· Enter and manage customer Purchase Orders;
· Help establish production schedules by coordinating with customers and internal departments (logistics, production, quality, shipping and receiving);
· Track the lifecycle of orders from purchase order to delivery;
· Answer all matter of queries, by phone or email, related to sales, orders, pending or completed transactions, quality issues, and deliveries and or any related matter in a courteous, clear, and timely fashion;
· Help resolve all matter of issues related to sales, orders, pending or completed transactions, quality issues, and deliveries or any related matter in a courteous, clear, and timely fashion;
· Support new sales request by answering prospect requirements, send samples if needed, proceed with quotation to new or existing customer;
· Responsible to maintain Sample room’s inventory up to date and request any missing items;
· Acquire an in-depth understanding of Canfab’s products, production methods, sales and purchasing procedures, terms of service, policies and guidelines;
· Help update company policies and procedures when necessary.
· Keep organized and detailed records and files.
· Provide general data entry and administrative support to the Sales and Customer Service department.