Job Title: Coordinator, Benefits and Pension
Bargaining Unit: Non-Union
Language Requirement: English Essential
Cornwall is a beautiful community with a population of 47,000 situated on the banks of the St. Lawrence River in Eastern Ontario. The city offers a wide array of urban amenities, making it an excellent place for a career and raising a family. With a growing economy, expanding population and fantastic quality of life, there has never been a better time to start the next phase of your career with the City of Cornwall! Cornwall is a diverse and progressive community where residents and partners feel safe, welcomed, and enjoy a high quality of life supported by access to financially responsible and sustainable municipal services and infrastructure.
The Coordinator, Benefits and Pension is responsible for administering employee benefits and pension programs while ensuring compliance with policies, collective agreements, and legislative requirements. This role also collaborates with payroll operations to ensure accurate and timely benefits deductions, pension contributions, and regulatory reporting. Additionally, the incumbent may support payroll processing, reconciliations, and issue resolution as needed, while assisting with audits and regulatory reporting to ensure accuracy, compliance, and data integrity across benefits, pension, and payroll functions.

POSITION REQUIREMENTS

Education & Certifications

• Diploma in Human Resources, Business Administration, or a related field.

Experience

• Minimum 2 years of experience in benefits administration, pension coordination, or human resources.

An equivalent combination of education and experience may be considered.

Knowledge, Skills, and Abilities

• Technical Knowledge: Strong understanding of employee benefits programs, including health, dental, and disability plans, as well as pension plans, including contributions and retirement planning.
• Regulatory Compliance: Familiarity with relevant legislation, including the Employment Standards Act and pension regulations.
• Communication: Strong verbal and written communication skills for employee guidance and reporting. Excellent verbal and written communication skills for effective interaction with employees and management, and for preparing reports.
• Data Management: Experience maintaining records, tracking benefits utilization, and preparing reports. Selected applicants will be tested in Excel and must achieve a score of 70% or higher to move to the next stage of the recruitment process.
• Problem-Solving: Ability to assess benefits-related issues and provide clear resolutions.
• Collaboration: Ability to work effectively with internal teams, vendors, and benefits providers.
• Confidentiality: Strong understanding of privacy regulations and the ability to handle sensitive information with discretion and integrity.

KEY RESPONSIBILITIES

• Administer employee benefits and pension programs, ensuring accurate processing of enrollments, changes, and terminations.
• Provide guidance to employees on benefit coverage, pension options, eligibility, and enrollment procedures.
• Collaborate with benefit providers, pension administrator, and payroll to ensure accurate and timely processing of benefits and deductions.
• Maintain accurate employee records related to benefits and pensions, ensuring compliance with regulatory requirements and organizational policies.
• Assist in monitoring benefit plan utilization, pension contributions, and program expenditures.
• Respond to employee inquiries regarding benefit claims, pension calculations, and policy provisions.
• Support the implementation of new benefit initiatives and changes because of pension legislation.
• Prepare reports and documentation related to benefits, pensions, and regulatory compliance.
• Assist with benefit renewals, vendor negotiations, and program evaluations.
• Conduct employee information sessions and outreach initiatives to ensure awareness of available benefits and pension options.
• Serve as a key back-up for payroll operations, including processing payroll transactions, performing detailed reconciliations, and resolving discrepancies or employee inquiries during peak periods or staff absences, ensuring continuity, accuracy, and compliance with internal policies and legislative requirements.

IF SELECTED FOR THIS ROLE, YOU WILL NEED TO PROVIDE:

• Successful reference check (two work-related references, with a minimum of one being a direct supervisor)
• Satisfactory Criminal Record and Judicial Matters Check
• Proof of Certifications