Who You Are

Works well independently but demonstrates willingness to be collaborative with team members
Follows standard processes and is detail-oriented
Strong problem-solving and verbal & written communication skills
Proficiency with Microsoft applications, particularly Excel, Word, and Teams; willing to learn other system applications
Ability to analyze and audit to verify accuracy
Self-motivated with strong decision-making skills and the ability to prioritize under pressure.
Ability to manage time effectively in a high-volume, deadline-driven environment.
Has a growth mindset and takes initiative to improve efficiency and accuracy of the role and service provided to internal and external customers

Standard Process Execution & Exception Management

This role requires a high level of executing standard process as part of daily decision-making and proactive identification and escalation of billing and driver pay-related issues. The Billing Specialist is expected to take initiative in problem resolution and process improvement.

Impact of Errors

Errors can significantly impact revenue, customer and driver experience, and audit compliance. Precision and thoroughness are essential.

Stakeholder Engagement

Regular collaboration with internal departments including Operations, Finance, Sales, and Contract Administration as well as external contact with customer billing departments is expected to be conducted in a collaborative, responsive, and respectful manner.

Responsibilities

Works independently to accurately generate customer invoices and associated driver pay
Runs daily reports to audit, analyze, and verify the accuracy of billing and driver pay
Resolves billing discrepancies by collaborating with Operations and Sales, and other internal teams; escalates discrepancies to Billing Supervisor as needed
Conduct account reconciliations and manage billing adjustments
Support and execute no-touch efficiency efforts for batch bill and batch pay
Provide support in customer billing inquiries, ensuring timely and professional resolution.
Escalate exceptions to identify process improvement opportunities and proactively implement solutions that enhance billing accuracy and efficiency.
Monitor billing system performance and escalate any issues impacting billing operations.
Adhere to compliance standards and participate in internal and external audits as required.

High School Diploma
Post secondary education is an asset
Previous experience in billing, invoicing, or accounts receivable, preferably in the transportation or logistics industry is preferred
Strong analytical skills and attention to detail.
Exceptional communication skills—written and verbal
A high degree of empathy, patience, and emotional intelligence when resolving issues.

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Responsibilities

Works well independently but demonstrates willingness to be collaborative with team members
Follows standard processes and is detail-oriented
Strong problem-solving and verbal & written communication skills
Proficiency with Microsoft applications, particularly Excel, Word, and Teams; willing to learn other system applications
Ability to analyze and audit to verify accuracy
Self-motivated with strong decision-making skills and the ability to prioritize under pressure.
Ability to manage time effectively in a high-volume, deadline-driven environment.
Has a growth mindset and takes initiative to improve efficiency and accuracy of the role and service provided to internal and external customers

Standard Process Execution & Exception Management

This role requires a high level of executing standard process as part of daily decision-making and proactive identification and escalation of billing and driver pay-related issues. The Billing Specialist is expected to take initiative in problem resolution and process improvement.

Impact of Errors

Errors can significantly impact revenue, customer and driver experience, and audit compliance. Precision and thoroughness are essential.

Stakeholder Engagement

Regular collaboration with internal departments including Operations, Finance, Sales, and Contract Administration as well as external contact with customer billing departments is expected to be conducted in a collaborative, responsive, and respectful manner.

Works independently to accurately generate customer invoices and associated driver pay
Runs daily reports to audit, analyze, and verify the accuracy of billing and driver pay
Resolves billing discrepancies by collaborating with Operations and Sales, and other internal teams; escalates discrepancies to Billing Supervisor as needed
Conduct account reconciliations and manage billing adjustments
Support and execute no-touch efficiency efforts for batch bill and batch pay
Provide support in customer billing inquiries, ensuring timely and professional resolution.
Escalate exceptions to identify process improvement opportunities and proactively implement solutions that enhance billing accuracy and efficiency.
Monitor billing system performance and escalate any issues impacting billing operations.
Adhere to compliance standards and participate in internal and external audits as required.

High School Diploma
Post secondary education is an asset
Previous experience in billing, invoicing, or accounts receivable, preferably in the transportation or logistics industry is preferred
Strong analytical skills and attention to detail.
Exceptional communication skills—written and verbal
A high degree of empathy, patience, and emotional intelligence when resolving issues.