Excel Sports Management is an industry-leading sports agency representing top-tier talent, blue-chip brands and marquee properties. Our success is rooted in our people, our high character reputation and our commitment to creating a diverse and welcoming workplace. We focus on team chemistry, collaboration, strong relationships, valuable networks, and ambitious ideas to deliver innovative solutions that keep our clients and agency ahead of the curve.

EXCEL SPORTS MANAGEMENT IS AN EQUAL OPPORTUNITY EMPLOYER (EOE).

Position Summary: Excel Sports Management is seeking a resourceful, organized and proactive individual to excel at administrative responsibilities related to executive support and departmental needs within the Brand Marketing Division. In addition, this role will support a key corporate client account, servicing the client’s VIPs. The person in this position will be detail-oriented, energetic, personable and extremely solutions-oriented.

QUALIFICATIONS:

• Bachelor’s degree
• 1-2 years of experience (including internships)
• Customer service or call center experience preferred

KNOWLEDGE, SKILLS, & ABILITIES:

• Ability to manage multiple projects, prioritize effectively and exercise flexibility as needed
• Willing and eager to go above and beyond as a flexible and reliable team player and is coachable, curious, inquisitive, and multi-faceted
• Provides superior customer service and always seek to improve the client experience
• Ability to self-start and work within a small team and dynamic organization
• Exceptional communicator (written and oral) who overdelivers and strives to impress everyone around him/her with work ethic and willingness to go above and beyond
• Well-developed interpersonal skills and the ability to relate to a wide variety of audiences
• Superior organization skills and ability to manage multiple projects simultaneously
• Strong sense of ownership, ensuring goals are met and high-level standards are upheld
• Able to problem-solve independently and in groups
• Excellent time management and ability to multitask effectively in fast-paced environments
• Proficient in PowerPoint, Excel, and Word and the technical/computer skills to create and deliver presentations
• Goal-oriented, results-driven and able to maintain composure under pressure
• Proactive and productive, recognizing opportunity and implementing procedures to achieve better job efficiencies
• Driven to increase industry knowledge and work to stay ahead of the curve
• Uncompromised ethics, integrity, and discretion with company and client information
• Engages in internal activities (team building, events, off-sites, etc.) and embraces internal culture

RESPONSIBILITIES:

• Provide support to the Head of Brand Marketing and execute administrative tasks, including but not limited to:
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• Managing and drafting correspondence

• Coordinating external and internal meetings
• Planning and booking travel
• Tracking expenses and submitting expense reports
• Developing and maintaining a record management system to streamline processes
• Providing status reports on priority projects and outreach follow-up
• Sharing reminders on key dates and events
• Creating calendar of key dates internally and within the sports world
• Updating and distributing client rosters
• Conducting market research
• Assisting with the creation of collateral
• Assessing viability of inbound requests
• Provide support to a client VIP Program on behalf of a key corporate client, including but not limited to:
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• Serve as the first point of contact fielding requests from high-profile clients via the VIP Program

• Monitor and coordinator call flow and facilitate service or technical disruption issues as needed to ensure seamless client experience
• Assist with onboarding and communication for VIP clients, ensuring alignment with program standards and client expectations
• Maintain accurate documentation of calls, resolutions, and escalations to support data-driven performance reviews
• Collaborate with cross-functional teams to support program improvements and ensure client satisfaction
• Support the distribution and tracking of materials
• Contribute to quality assurance efforts and providing feedback to enhance service delivery
• Be available and on-call after hours and on some holidays
• Interface as needed with clients, building and maintaining positive relationships that result in enhanced partnerships and increased ESM opportunities
• Support the day-to-day management of Brand Marketing clients across all sponsorship marketing and activation initiatives
• Plan and lead internal and external status calls which include scheduling and preparing agendas or status documents
• Support teammates across the group to ensure flawless client-service and a second-to-none agency experience
• Conduct research in an effort to gain greater knowledge of our industry
• Develop strategic relationships in key concierge areas (travel, gifting, entertainment, etc.)
• Other duties as assigned.