Coordinator, Business Enhancement at University of Queensland

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

111686.0

Posted On

28 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Operational Coordination, Business Process Improvement, Digitisation, Automation Projects, Staff Management, Performance Management, Staff Development, Stakeholder Management, Change Management, Business Readiness, Analytical Skills, Problem-Solving, Risk Assessment, Interpersonal Skills, Negotiation Skills

Industry

Higher Education

Description

Academic Services Division Provide team leadership, operational coordination and support across a range of business processes. Identifying and nurturing business enhancement opportunities within the University's student administration function. This is a full-time continuing position with salary in the range $102,565 - $111,686 (HEW7), plus a generous super allowance of up to 17%. Based at our St Lucia campus About This Opportunity We are seeking an experienced, proactive, and self-motivated business administration leader with strong expertise in student administration. The Coordinator, Business Enhancement, provides leadership, operational coordination, and hands-on support for business process improvement activities, particularly digitisation and automation projects, led by the Office of the Academic Registrar. This role is critical to delivering efficient, high-quality student experiences while improving decision-making and operational effectiveness across the University’s student administration functions. Reporting to the Manager, Business Enhancement, you will have day-to-day responsibility for coordinating team activities and working closely with ITS and key stakeholders to support the successful delivery of technical solutions. Key responsibilities will include, but are not limited to: Coordinate the design of enhancement of business processes in consultation with subject matter experts. Plan, develop and coordinate testing activities to ensure solutions are thoroughly validated prior to implementation. Lead the business readiness and change management activities, including the development of training and support materials. Provide effective leadership and supervision of Senior Administration Officers within the Business Enhancement team, fostering a culture of high performance, collaboration, service teamwork, service excellent and continual improvement. Build and maintain strong working relationships with ASD, ITS team and key stakeholders across the university. Monitor and report on system usage, volumes and uptake within the Academic Registrar’s information governance responsibilities, ensuring compliance with relevant policies and procedures. Prepare updated reports to track benefits realised by Business Enhancement activities. Contribute to the development of a reporting framework to support evidence-based decision-making. Other duties as required. About You You are a highly organised and forward-thinking professional who can anticipate priorities, initiate improvements, and coordinate complex administrative activities. You are equally comfortable working autonomously and leading a high-performing team of administration professionals. To be successful in this role, you will demonstrate: Proven experience in staff management, including workforce planning, performance management, and staff development. Well-developed capability in using University systems and software, particularly UniTask, SI-net, spreadsheets, and databases. Sound knowledge of The University of Queensland’s academic, student, and administrative policies and procedures, or the ability to rapidly acquire this knowledge. Exceptional attention to detail with a strong commitment to accuracy and quality. Strong strategic, analytical, and problem-solving skills, with the ability to design and implement new initiatives. High levels of professional judgement, including the ability to assess risk and recommend and implement corrective actions. Highly developed interpersonal and negotiation skills to effectively manage stakeholder expectations and maintain strong internal and external networks. Excellent written and verbal communication skills, with a demonstrated ability to communicate clearly, concisely, and professionally. You must maintain unrestricted work rights in Australia for the duration of this appointment, and may be required to complete background checks including, criminal history and education checks. Employer sponsored work rights are not available for this appointment. About UQ As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world. Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community. Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as: 26 weeks paid parental leave or 14 weeks paid primary caregiver leave, 17% superannuation contributions, 17.5% annual leave loading. Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight. Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family. Discount parking, On campus childcare and Salary packaging options. Want to Apply? All applicants must upload the following documents in order for your application to be considered: Cover letter addressing the ‘About You’ section Resume For more information about this opportunity, please contact Diana Velez at d.velez@uq.edu.au. For application queries, please contact talent@uq.edu.au stating the job reference number (below) in the subject line. Applications close Tuesday, 3 February 2026 at 11.00pm AEST (Job Reference Number - R-58690). Please note that interviews are tentatively scheduled on Wednesday 11 February 2026. Other Information UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role. We know one of our strengths as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to talent@uq.edu.au for accessibility support or adjustments. If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal career board to apply for this opportunity. Please do NOT apply via the external job board. The University of Queensland (UQ) acknowledges the Traditional Owners and their custodianship of the lands on which UQ is situated. We pay our respects to their Ancestors and their descendants, who continue cultural and spiritual connections to Country. At the University of Queensland, we are proud to be one of Australia’s leading research and teaching institutions, consistently ranking among the top 50 universities worldwide. As a member of the prestigious Group of Eight (Go8) universities, UQ is widely recognised for its intensive focus on research and teaching excellence – evidenced by our numerous accolades including more teaching awards than any other Australian University and reflected in UQ being the number one recipient of ARC Fellowships and Awards nationally across all scheme years (totalling 452 awards worth $339 million). Our state-of-the-art facilities, libraries, and cutting-edge research centres offer unparalleled opportunities for academic and professional growth. With five faculties, a number of globally recognised research institutes, and over 100 research centres, we attract an interdisciplinary community of more than 7000 staff, supporting more than 55,000 current students from over 137 countries. UQ is dedicated to supporting the career aspirations of our students and staff. Our comprehensive career services provide personalized guidance, skills development, and networking opportunities to help you achieve your professional goals. Whether you are a student seeking internships and job placements or a staff member looking for career advancement, UQ is here to support you every step of the way. UQ values equity, diversity and inclusion and seeks to reflect the broader community by attracting and retaining high-quality staff from a range of backgrounds. Our commitment to equity, diversity, and inclusion aims to ensure that everyone at UQ feels valued and empowered to achieve their full potential. We are particularly interested to hear from people who bring diversity to UQ – whether that be gender identity, LGBTQIA+, cultural and/or linguistic, Aboriginal and/or Torres Strait Islander peoples, or people with a disability. Whether you are a recent graduate, an Academic, or an experienced professional, UQ offers a wide range of opportunities to help you grow and succeed. Explore our current job openings, discover our programs, and become part of a community that is dedicated to creating lasting, meaningful impact for the communities in which we live and work. For more information about working at UQ and our employee benefits (such as generous leave provisions, 17% superannuation, flexible working arrangements, and health and wellness discounts) please visit Why Work at UQ.

Responsibilities

This role involves providing team leadership, operational coordination, and hands-on support for business process improvement activities, focusing on digitisation and automation projects within student administration. Key duties include coordinating process design, planning testing, leading change management, and supervising team members.