Coordinator - Care Workers-2 at Wesley Mission Queensland

, South Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

09 Aug, 26

Salary

0.0

Posted On

11 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Workforce Planning, Rostering, Conflict Resolution, Performance Management, Compliance Monitoring, Recruitment, Onboarding, Person-Centred Care, Stakeholder Management, Microsoft Office, Client Management Systems, Coaching, Audit, Operational Planning, Community Services

Industry

Non-profit Organization Management

Description

About the Role We are seeking a passionate and experienced Care Worker Coordinator to join our Community Aged Care team on a full-time fixed-term contract until January 2027. The Care Worker Coordinator provides leadership, development, and operational support to Care Workers delivering Community Aged Care services to customers. You will: Lead and support Care Workers through coaching, feedback, team meetings, and performance reviews Monitor workforce availability, leave, and rostering impacts to ensure service continuity Support recruitment, onboarding, and training of new Care Workers Collaborate with rostering and operational teams to optimise workforce planning Ensure customers receive safe, respectful, and person-centred care that promotes independence and dignity Respond to customer feedback, complaints, and service escalations professionally and proactively Conduct audits, spot checks, and compliance monitoring to maintain service quality Contribute to operational improvements, workforce engagement, and service growth initiatives As a key link between frontline Care Workers and operational teams, you will proactively address workforce challenges while supporting service quality, compliance, and continuous improvement. Key Responsibilities Provide supervision and support to Care Workers to ensure workforce capability, compliance, and performance Conduct regular check-ins, team meetings, feedback sessions, and quarterly performance reviews Monitor workforce availability, leave, and rostering impacts to maintain service continuity Lead staff engagement initiatives that support retention, wellbeing, and team culture Collaborate with rostering and scheduling teams to optimise workforce planning Ensure Care Workers deliver services that promote customer independence, dignity, and wellbeing Respond to customer feedback, complaints, and escalations professionally and proactively Support continuous improvement through operational oversight and quality monitoring About You 3–5 years’ experience leading, managing, or coordinating teams within aged care or community services Strong knowledge of Support at Home service delivery, compliance, and workforce planning Excellent interpersonal, leadership, and conflict-resolution skills Strong computer literacy, including Microsoft Office and client management systems Certificate IV (or higher) in Community Services, Management, or a related field Experience in workforce rostering, recruitment, or operational planning will be highly regarded What Makes a Difference for Us Proof of vaccination status as required by legislation, health directives, or WMQ policy Relevant probity checks in line with legislation and WMQ policy Current Driver’s Licence and willingness to travel as part of the role Join a Team Where Your Work Truly Matters Home care means something different to everyone. At Wesley Mission Queensland, we care with a purpose. Our Community Aged Care team is more than just a workplace, it’s a community built on compassion, dignity, and respect. Why Join WMQ’s Community Aged Care Team! It is deeply rewarding and a chance to build genuine relationships, provide comfort and dignity to support our customers in maintaining their independence and quality of life. It is more than just care, it is about creating a warm, respectful and environment where every individual feels valued and heard. For those who are compassionate, patient, and committed to person-centred care, aged care work is not just a job, it’s a calling. About Wesley Mission Queensland (WMQ) Wesley Mission Queensland is a leading not-for-profit provider of health and community services. With over a century of service, we support people across all life stages with aged care, disability support, mental health services, and community outreach. Our values, Innovation, Hope, Integrity, Compassion, Justice, Empowerment, and Respect, guide everything we do. WMQ's vision for reconciliation is for all people to stand unified in an equal and inclusive future. We commit to enhancing opportunities for Aboriginal & Torres Strait Islander People and celebrating diversity. As part of our commitment to Reconciliation we encourage applications from Aboriginal and Torres Strait Islander Peoples. Apply Now! Be part of something meaningful - Click Apply today! https://youtu.be/s7CMHvukbQY Wesley Mission Queensland brings together people who want to make a difference in the lives of others. We value diversity, strive for inclusion, and come together to walk alongside those in need to provide hope and compassion. We are committed to working collaboratively to help you grow, support your wellbeing, and enable you to be your true self each day aligned to our mission and values. People with passion, connected by hope for a more compassionate, just and inclusive society is our story – what’s yours? Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Responsibilities

Lead and support Care Workers through coaching, performance reviews, and operational oversight to ensure high-quality community aged care. Coordinate workforce planning, rostering, and recruitment while managing customer feedback and compliance audits.