Ensure the smooth day-to-day operation of all associated operations including accommodation, conferencing, print services at the Ballarat Campus.

• Commercial Services and Technology Parks – Mt Helen Campus
• Full-time, fixed-term appointment from November 2025 to November 2026
• HEW 6 - $91,516 p.a. plus up to 17% superannuation

Position closing date: 31/08/2025
Ranked number one university in Australia for First Generation Student Enrolments (Good Universities Guide 2022) and with top rankings in Victoria around student support, social equity, skills and employment, we are driven to make difference to every student and the community providing lifelong learning, skills, and research locally, regionally, and globally.
With University and TAFE campuses in Ballarat, Berwick, Gippsland, and the Wimmera we are positioned to provide pathways from vocational education and skills training through to higher education.
About the role
You will support and service a wide range of Commercial Services client/customer groups, including but not limited to our accommodation clients, conference guests, hospitality and retail services, events delegates, and other internal and external commercial services users. In addition, you will provide leadership support and direction to the Client Services, Print Services and Operations Functional teams across the Directorate to ensure a high standard of service delivery.

You will:

• work closely with the Commercial Services Management team in developing, implementing, and monitoring processes and system solutions;
• liaise with different functional teams and clients, establish project plans and priorities, and monitor project progress and timelines;
• ensure prompt customer service relating to enquiries regarding services, processes, fees and charges and the provision of information; and
• coordinate the on-boarding and training of administration and support staff.

About you
You will have experience in supervising and coordinating a team to achieve business objectives while ensuring excellent client/customer services in supporting a range of stakeholders. In addition, you will also have demonstrated experience in problem solving and decision-making within a diverse client service environment.

You will possess:

• capacity to implement, monitor and evaluate changes in systems and processes;
• experience in liaising in with client groups in a service environment;
• capacity to work flexibly outside of normal office hours, including weekends and public holidays on occasion; and
• operational experience in client service industries or similar environments such as accommodation, hospitality, retail, food, and conferencing.

All University positions delivering education and/or services to children must hold a valid Working With Children Check (WWCC). Please refer to the position description for WWCC requirements.
How to apply
Please apply by Sunday, 31 August 2025
Applicants are required to submit a resume and a suitability statement not to exceed two-pages.
Federation University is committed to The Circle Back Initiative program, whereby we will respond to every applicant.
If you are experiencing technical difficulties with your application, please email the Recruitment team or phone 03 5327 9756. Our position descriptions also list a contact person for job specific inquiries.

Please refer the Job description for details