Coordinator Continuous Improvement at myCareer - NSW Government

Lithgow, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

13 Jul, 26

Salary

125720.0

Posted On

14 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Continuous improvement, Stakeholder engagement, Team leadership, Process improvement, Data analysis, Performance management, Coaching, Strategic planning, Communication, Workshop facilitation, Problem solving, Evidence-based decision making

Industry

Government Administration

Description

Coordinator, Continuous Improvement Ongoing - 35 hour working week Flexible work conditions are available with office attendance required at a base Revenue NSW location MAITLAND, NSW, Australia LITHGOW, NSW, Australia PARRAMATTA, NSW, Australia GOSFORD, NSW, Australia WOLLONGONG, NSW, Australia Grade 7/8 salary - $113,574 - $125,720 Applications close 21st April 2026 Tuesday at 10am Revenue NSW is the state’s principal revenue management agency and are a part of the Department of Customer Service (DCS). We manage taxes, fines, debts and administer grants in a fair, efficient and timely manner. Through this we give back to the community and fund essential State services for the people of NSW. About the role This role is with the Optimisation team, part of Service Enablement and Improvement of Fines and Debt. We drive continuous improvement by supporting and investigating user problems, initiatives or ideas. Our workflow is driven by JIRA tickets, which capture opportunities and issues raised across the business and touches on the Fines and Debt management systems. We conduct in-depth analysis and stakeholder consultation to uncover root causes and ensure a clear understanding of the problem. Using evidence-based insights, we collaborate across the organisation consulting on solutions that deliver measurable impact. As the Coordinator you will Coordinate, coach and manage people, monitoring outcomes and achievements to ensure accuracy and performance standards are met, along with the development of our people. Leverage strong connections and a deep understanding the Fines and Debt operational issues, systems, trends and opportunities to support the strategic agenda of the organisation and drive impactful business decisions. Review new and investigated problems and consider recommendations to ensure organisational consistency. Identify, analyse and define new process improvement opportunities to support continuous improvement, synthesize business outcomes and improve operational efficiency. About You To be successful in this position you will demonstrate: A strong understanding of the Fines and Debt products, end to end lifecycle and systems (highly desirable). Successful stakeholder engagement and communication skills to coach engagement with various audience groups through written documentation, presentations and workshop facilitation An enquiring mindset with the desire to seek and understand a range of perspectives on issues, ensuring information is synthesized for clarity and without bias Leadership with positivity and engagement, fostering a safe and productive work environment with a high performing team. Working at DCS Revenue NSW is proud of our diverse and regional teams. We welcome flexible, hybrid working arrangements with your office location at one of our many Revenue NSW working locations https://www.nsw.gov.au/departments-and-agencies/customer-service/dcs-building-access (subject to approval and availability) Learning tools are available for ongoing professional development Health and wellbeing programs How to Apply To apply for this role, please submit your resume by clicking the apply now button before 21st April 2026 Tuesday at 10am If you are successful in progressing through the application process you may be asked to do further assessments Successful candidates will be subject to pre-employment checks including a criminal history check, entitlement to work check, and reference checks. This recruitment process may be used to create a Talent Pool for similar opportunities that become available over the next 18 months. We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant. Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Neha Bajaj via neha.bajaj@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: 21st April 2026, Tuesday at 10am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact neha.bajaj@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process

Responsibilities

The coordinator will manage and coach a team while driving continuous improvement initiatives through in-depth analysis and stakeholder consultation. They will leverage operational insights to support the strategic agenda and ensure organizational consistency across Fines and Debt management systems.