JOB DESCRIPTION

• Act as a secondary group contact and event facilitator for programs after receipt of signed contract.
• Support of three or more managers and affiliated programs.
• Management of incoming phone calls and transfers regarding the event.
• Run group reports such as pickups and rooming lists.
• Work in tandem with Convention Desk and Group desk on housing changes throughout program.
• Assistance in developing estimated charges, submitting for credit, invoicing and collection of deposits.
• Help with preparation of group resume by merging, matching details to contract, filling in concessions, estimated charges and noting group VIPs.
• Aid in executing orders in affiliation with event requirements (such as telephone orders, meeting event orders, business center needs)
• Assist with hotel operational orders for events (such as meal vouchers, restaurant reservations, cabana reservation, show tickets, spa/salon, golf, etc.)
• Help with preparation of VIP arrival/departure by setting up amenities, cards, transfers, etc.
• Preparation for Group Precons by confirming attendance, printing nameplates, making necessary copies.
• As a part of the sales line: answer, screen and direct all incoming calls/leads in a professional manner.
• Assist and maintain an accurate filing system for all correspondence and reports in compliance with general office procedures.
• Daily distribution and organization of department Meeting Event Orders.
• Input accounts and bookings and maintain files in Delphi.
• Follow Convention Services task list to complete each task in the full life cycle.
• Perform all other duties and responsibilities as requested by Convention Services & Hotel Sales Department Management.

QUALIFICATIONS

• Problem solving skills, good communication skills, ability to multi-task, and adhere to strict timelines in the completion of work.
• The ability to work with internal and external clients.
• Strong computer skills and proficiency in Microsoft Office specifically Outlook, Word, & Excel.
• Ability to work under pressure as well as manage multiple tasks at once.
• Must possess good written and verbal communication skills.
• Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
• Models a professional and polished appearance as required by company guidelines.
• Must be able to interact with internal and external guests in a professional manner.
• Must have at least a high school diploma or a GED.
• Must have at least 2 years of clerical experience and be able to type 60 wpm.

Please refer the Job description for details