JOB SUMMARY

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs lead duties as assigned.

• Completes daily front office operations through excellent organizational and time management skills.
• Greets and assists patient/visitors in the check in/out process in a professional and compassionate manner.
• Knowledgeable of all policies and procedures and adheres to all applicable policies and procedures.
• Demonstrates compliance with all revenue cycle responsibilities.