Coordinator - Day Center, FT at Downtown Women’s Center

Los Angeles, California, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

26.51

Posted On

27 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Trauma-Informed, Crisis Intervention, Active Listening, Emotional Intelligence, Cultural Humility, Problem-Solving, Interpersonal Communication, Data Tracking, Case Management, De-escalation, Training, Microsoft Office Suite, Record-Keeping, Motivational Interviewing, Harm Reduction, Resource Distribution

Industry

Description

Summary DWC is looking for a Coordinator (Full-Time) to support the functions of our Day Center, which is located in the Skid Row neighborhood of Los Angeles and operates seven days a week, 364 days a year. The Coordinator (Full-Time) will facilitate basic needs of services, ensure a safe and welcoming environment for participants, build meaningful relationships, and connect participants to internal and external resources. This role also helps to organize and facilitate enrichment activities (e.g., skill-building groups, self-care sessions, group events) that foster engagement, empowerment, and well-being. The Coordinator (Full-Time) will support the Day Center with day-to-day operations, including sign-ups for services, mail distribution, data tracking, and general participant support. This role is a member of the Health & Wellness Department and reports directly to the Sr. Manager- Health & Wellness. Essential Functions * Help coordinate daily Day Center operations, including opening and closing procedures, clean-up, implementation and oversight of enrichment activities * Provide direct services to 200+ participants daily, including managing sign-ups for showers, case management and laundry and providing referrals, hygiene products, clothing and food * Ensure a safe and welcoming indoor and outdoor environment: greet guests and visitors, respond to requests, address complaints, intervene in and de-escalate situations, provide support to staff, problem-solve issues in a timely manner, provide crisis intervention when needed and reinforce Day Center guidelines to maintain structure and safety for participants * Ensure in-kind donations are received, stored, and organized following organizational policy; distribute resources directly to participants as appropriate * Assist with outreach to develop new resources as directed * Lead, train and monitor peer leaders, interns and volunteers in the provision of services- assist with identifying and assigning projects and tasks where volunteers and interns can be utilized * Comply with local, state, and federal laws and regulations around confidentiality and mandated reporting * Assist with Day Center tracking and data entry as needed * Assist with meal distribution * Other duties assigned to support the mission of the organization Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Competencies * Trauma-informed * Flexible * Empathic * Shared Leadership * Collaboration and Communication * Emotional Intelligence * Cultural Humility Supervisory Responsibility This position does not have supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This role requires frequent walking to and from various locations, including shelters, encampments, community partner sites, and program facilities. The employee must also be able to lift files, open filing cabinets, squat, climb stairs, reach, and bend or stand on a stool as necessary. Occasional lifting of outreach supplies or materials (up to 25 pounds) may be required. Position Type and Expected Hours of Work This is a full-time non-exempt position. The ability to work during business hours is required. The scheduled shifts for this position are Monday through Sunday between the hours of 7:00am -3:30pm. Full-Time employees are expected to work on holidays, if asked to do so by DWC. Travel Minimal travel for trainings, meetings, and/or conferences as directed  Work Location Must be able to work on-site for scheduled shifts. Required Education, Experience, and Qualifications * Education in psychology, social work, or a related field preferred * Direct service provision with homeless or high-risk population preferred * Excellent active listening and crisis intervention skills with ability to exercise and model good judgment * Ability to manage multiple tasks and priorities, including proficiency in balancing direct service responsibilities and record-keeping. * Crisis intervention experience, and familiarity and comfort working with issues related to homelessness, including substance abuse, mental health issues, and histories of trauma * Knowledge of data collection tools to track client progress * Able to solve problems by being resourceful and using creativity * Knowledge of the complex barriers surrounding women’s homelessness * Utilize Evidence Based Practices in service delivery such as Trauma-Informed Care, Motivational Interviewing, and Harm Reduction. * Ability to be flexible with hours when needed * Ability to work independently and as part of a team * Ability to build and maintain trusting relationships with community stakeholders and health and social service providers * Strong administrative skills and proficiency in Microsoft Office Suite (Word, Excel, Outlook) required * Oral and written fluency in English required, Spanish a plus * Excellent active listening and problem-solving skills with ability to exercise and model good judgment * Strong interpersonal, written and oral communication skills; proven ability to communicate with diverse audiences * Ability to manage multiple tasks and priorities, including proficiency in balancing direct service responsibilities with effective record keeping * Cultural humility: knowledge of communities that are disproportionately represented in the homeless population (communities of color, LGBTQ+ etc.) * Comply with local, state, and federal laws and regulations around confidentiality and mandated reporting * Professional attitude; team- and service-oriented, friendly, and positive * Must be a CA resident and live no more than 80 miles from DWC; must be available for in-person meetings at DWC * Must provide documentation of a negative TB test result within the last twelve months, on first day of hire * Pay Range $26.27-26.51 hourly Work Authorization Being authorized to work in the U.S. is a precondition of employment. DWC does not sponsor employment visas, such as H-1B. Fair Chance Act Statement Downtown Women’s Center will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Downtown Women’s Center is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage. Downtown Women’s Center provides equal employment opportunities (EEO) to all employees and applicants and actively seeks candidates who reflect the rich diversity of the communities that we serve. We are committed to a work environment that embraces and promotes individuality and inclusion. We believe that diversity and inclusion of varied perspectives, backgrounds, and life experiences are essential to our organization’s effectiveness, and allow us to serve our clients in the respectful, responsive, and understanding way that they deserve. We define diversity in broad terms to include race, ethnicity, age, gender, religion, sexual orientation, gender identity and expression, mental or physical disability, marital status, pregnancy, military and veteran status, medical condition, geography, socio-economic status, and other unique attributes that make us who we are. Downtown Women’s Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties Please note that this job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Responsibilities

The Coordinator will facilitate basic needs services, ensure a safe environment, build relationships, and connect participants to internal and external resources for over 200 daily participants. This role also supports day-to-day operations, including organizing enrichment activities, managing sign-ups, data tracking, and general participant support.