Coordinator, Development Operations at Horace Bushnell Memorial Hall

Hartford, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Mar, 26

Salary

0.0

Posted On

30 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Entry, Organizational Skills, Attention to Detail, Communication Skills, Time Management, Microsoft Office Suite, Fundraising Platforms, Database Management, Gift Processing, Donor Stewardship, Event Coordination, AI Tools, Problem Solving, Collaboration, Flexibility, Adaptability

Industry

Performing Arts

Description

Broad Function: This position provides essential support to the Development team by managing daily gift entry, maintaining accurate and reliable donor data, and assisting with operational processes to help meet fundraising goals and deliver strong donor experiences. Duties and Responsibilities: * Manage daily gift processing, including collecting and entering all donations, processing credit card transactions and preparing cash receipts for deposit with accuracy and timeliness. * Review and analyze supporting documentation to determine appropriate campaigns, funds, and appeals for each gift; ensure alignment with donor intent and internal guidelines. * Prepare a Daily Gift Report, which details daily gift activity and assesses performance against fundraising benchmarks and goals. * Generate pledge reminder lists and coordinate with Development colleagues to execute distribution as part of ongoing pledge management. * Generate, print, and mail acknowledgment letters to donors; uphold stewardship standards through timely and accurate correspondence. * Enter new constituents and update constituent and institutional information, work with non-Development Bushnell colleagues when appropriate; ensure the accuracy and integrity of all records. * Scan and electronically store documents to support efficient digital recordkeeping. * Maintain well‑organized hard‑copy gift files for audit and compliance purposes. * Provide support to database users, including running basic queries, reports, and lists for research, events, and other department requests as needed. * Conduct simple outreach and respond to donor inquiries to assist with gift completion and confirm donor information or intent. * Complete matching gift verification and substantiation requests in coordination with donor employers and matching gift platforms. * Assist with execution of the annual gala, which may include, but not limited to RSVP management, data entry of sponsor commitments, guest records, ticket purchases and other event‑related tasks. * Identify and implement emerging AI tools and technologies to streamline workflows, enhance productivity, improve data analysis, and strengthen operational efficiency. * Perform additional responsibilities and administrative tasks as assigned to support Development operations. Education, Experience, and Skills: * College degree preferred, but not required. * One year of high‑volume, accurate data entry experience preferred. * Proficiency with Microsoft Office Suite, particularly Excel and Word; familiarity with fundraising platforms such as Paciolan or Salesforce preferred but not required. * Strong organizational skills and superior attention to detail. * Effective communication skills with the ability to interact professionally with colleagues and donors. * Willingness and ability to quickly learn new systems, tools, technologies, policies, and procedures, especially within a complex database and team environment. * Strong time‑management abilities and skill in prioritizing tasks. * Flexible, accessible, and able to work both independently and collaboratively. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to sit and stand and may be required to visit other work areas. While performing the duties of this job, the employee is required to talk and/or listen. The employee must have the ability to maneuver around the facilities. The employee may be required to use computers, keyboards, telephones, and other office equipment. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. May be required to read a high volume of written materials and a computer screen. Must have the ability to coordinate several activities simultaneously. Is required to be able to handle stressful situations in a calm, professional manner. The employee may occasionally lift and/or move up to 30 lbs. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. During certain events, considerable movement around the facility, exposure to crowds and loud noise may be encountered. Equal Employment Opportunity The Bushnell strives to build and sustain an equitable and inclusive work environment where cultural diversity is celebrated and valued. We believe that a diverse workforce, reflective of the communities we serve, helps us become a stronger community partner. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital or family status, sexual orientation, or gender identity. General Information The above statements are intended to describe the general nature and level of work performed by individuals assigned to the position. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. The Bushnell reserves the right to change or modify the employee’s job description, whether orally or in writing, at any time during the employment relationship. The Bushnell may require an employee to perform duties outside his/her normal job description. The Bushnell is a Not-For-Profit, Equal Opportunity Employer proud to serve Connecticut and its citizens.

Responsibilities

The Coordinator, Development Operations manages daily gift processing and maintains accurate donor data to support fundraising goals. They also assist with operational processes and donor communications to enhance donor experiences.