Position Title: Coordinator, Donor Experience
Reports To: Manager, Donor Experience
Status: 12 Month Mat Leave Contract , Full Time
Work Location: Hybrid - 1 day per week in the office at 2085 Hurontario Street with occasional work at hospital sites – Mississauga, Credit Valley Hospital and Queensway Health Centre sites.

ABOUT US

At Trillium Health Partners Foundation (THPF), we envision a future where health care transcends expectations and every member of the community has access to the care they need, when they need it the most.
Our vision is bold: build a new kind of health care for a healthier community.
We are the driving force behind Trillium Health Partners. Our team is raising money for the hospital so that millions of patients in the West GTA and surrounding communities have access to the care they need. Trillium Health Partners is comprised of Credit Valley Hospital, Mississauga Hospital and Queensway Health Centre and is one of the largest community-based, academically affiliated acute care facilities in Canada serving one of the fastest growing populations in the country. Trillium Health Partners is a teaching hospital affiliated with the University of Toronto and home to the Institute for Better Health, the hospital’s research, and innovation engine. It is also the regional specialist for over 14 programs such as cardiac, cancer, stroke, neurology, mental health and so much more. Our doctors and nurses partner with your local hospital to offer highly complex care.
Our 50+ member team is comprised of exceptional talent, with diverse backgrounds and expertise dedicated to raising the crucial funds needed to address the highest priority needs of our hospital.
We operate with respect, collaboration and a drive for excellence and have already made a massive impact! Our fundraising milestones include securing the largest donation ever made to a hospital in Canada by Peter Gilgan and the Peter Gilgan Foundation of $105 million to help build the future home of The Peter Gilgan Mississauga Hospital. We also secured the largest corporate match by Orlando Corporation of $75 million to support development of the new hospital, mental health and research and innovation.
While we love setting records, we are hungry for more and need your help getting there.
Join us to help revolutionize the future of health care in the West GTA.

QUALIFICATIONS

• 1-3 years of experience in a not-for-profit environment, preferably in donor experience or fundraising
• University degree or college diploma in communications, marketing, or other related disciplines
• Strong written and verbal communication skills are required
• Experience in developing donor relations and/or stewardship material an asset
• Ability to work independently and efficiently in a busy environment managing multiple varied projects
• Excellent organizational and project management skills
• Demonstrated creativity and ability to develop new and innovative ideas
• Flexible and adaptable team player with excellent interpersonal skills
• Experience working collaboratively with professional service suppliers/partnersWillingness to work flexible hours, as required

TECHNICAL SKILLS

• Strong proficiency in Microsoft Suites (Word, PowerPoint, Excel and Teams)
• Knowledge of Adobe ProductsDonor/Client database experience (Raiser’s Edge) is strongly preferred

THE ROLE

The Coordinator, Donor Experience will support the development of our existing stewardship and recognition materials and help execute our donor experience strategies to engage THPF’s family of donors.
With a high level of enthusiasm, the Coordinator, Donor Experience will be self-motivated and driven to succeed with an “even better if” attitude while displaying creativity, innovation, inspiration and an entrepreneurial spirit. Passionately excited by our mission to inspire investment in a new kind of healthcare, the successful candidate will possess a deep commitment to deliver an unparalleled donor experience for all stakeholders.

RESPONSIBILITIES

This position entails, but is not limited to, the following:

• Assist the Manager, Donor Experience with the workflow for stewardship and recognition pieces and support strategies to deliver an unparalleled donor experience
• Effectively work with other members of the Foundation and hospital team to help drive projects to successful completion, including obtaining the required approvals for recognition items such as plaques and signage
• Support the Manager, Donor Experience with annual Donor Wall, Baby Wall and Mission Engagement Wall updates
• Work with external suppliers to manage the production of these recognition pieces and ensure they are installed at all hospital sites
• Assist the Manager with the development and deployment of stewardship materials including donor impact reports, thank you letters and annual donor mailings, such as our National Philanthropy Day and Holiday Card mailings
• Gain an in-depth understanding of donor database and ensure all donor naming preferences and stewardship/recognition activities are captured and tracked in Raiser’s Edge
• Manage the weekly donor thank you call and gift report process
• Work with the Information Systems team to create queries and pull donor information as required

• Provide support to the Donor Experience team with respect to the planning and execution of donor experience/donor engagement eventsAssist when needed with tracking and posting vendor invoices and saving to the Donor Experience budget file