QUALIFICATIONS

• Completion of post-secondary degree/diploma
• 2 years work experience in a customer service or related field.
• Strong computer skills with experience in Microsoft Office and an aptitude for database systems.
• Strong interpersonal and relationship management skills.
• Ability to achieve in a fast-paced environment, where attention to detail and organizational skills are paramount while meeting deadlines.
• High degree of judgement and creative problem-solving skills.
• Excellent organizational, planning, and administrative skills.
• A keen interest in the organization’s mission and mandate and desire to help make a difference to people and families living with ALS.
• Ability to build successful working relationships with internal and external partners.
• Inherent demonstration of ALS Canada core values: accountability, collaboration, compassion, integrity, dynamic and respect.
• Experience working with Raiser’s Edge NXT.
• Experience with a non-for-profit or health charity is preferred.

WHY JOIN ALS CANADA?

A charitable organization that lives its values of accountability, collaboration, compassion, integrity, dynamic, and respect, the ALS Society of Canada is working to change what it means to live with amyotrophic lateral sclerosis, an unrelenting and currently terminal disease.
Grounded in and informed by the Canadian ALS community, we respond to the urgent unmet need for life-changing treatments by investing in high-quality research that will fuel scientific discovery and by engaging industry, supporting increased clinical capacity, and advocating for equitable, affordable, and timely access to proven therapies.
Responding to the tremendous need for current and credible ALS knowledge, awareness, and education, we empower Canadians affected by ALS to navigate the current realities of ALS, be informed consumers of ALS information, and advocate effectively for change. In Ontario, we provide direct community services to help people navigate ALS.
Founded in 1977, we are a registered charity whos work is powered by generous donors who share our vision of a future without ALS.
Our world is challenging. The people we serve are dealing with a devastating illness. But in the midst of it, their resiliency and spirit are remarkable and moving. You will be touched by the community and will find a way to engage naturally and effectively.
ALS Canada is committed to accommodating the individual needs of job candidates, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), ALS Canada is committed to accommodating applicants with disabilities within our recruitment processes. Please contact the HR department at jobs@als.ca if you require an accommodation during the recruitment process.
ALS Canada is committed to being an equitable employer, we strongly encourage people from equity seeking groups to apply.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Expected hours: 37.5 per week

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• Paid time off
• RRSP match
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: Hybrid remote in Toronto, ON M5S 2V6
Application deadline: 2025-07-13
Expected start date: 2025-08-2

ROLE DESCRIPTION

Reporting to the Senior Manager, Database and Donor Services, the Coordinator, Donor Services will coordinate key annual giving portfolios, including direct mail, online giving, monthly giving, tribute, memorial giving and events.
You want to work on a team that cares deeply and in an organization that cares about you. You want your efforts and your work to be meaningful and make a difference in the lives of people. This is the right opportunity for you.

RESPONSIBILITIES

Data Entry & Database Coordination

• Process incoming donations (including credit card transactions), complete daily batches and prepare deposits.
• Complete daily bank deposits.
• Generate various daily reports.
• Maintain record-keeping procedures, returned mail/tax receipt, coding donor information, and updating the database as required.
• Ensure timely turnaround for data entry into the database of all assigned batches with a 72-hour turnaround time.
• Ensure all donations are filed by batch, and all appropriate backup documentation is included.
• Manage all aspects of tribute giving, including: funeral home donation cards, tribute cards, memorial acknowledgments and special occasion giving.
• Assist with issuing tax receipts and acknowledgment letters as needed.
• Follow established protocols for data management to ensure consistency and quality.
• Produce ad hoc reports as needed to assist in event and donor stewardship campaigns.

Customer Service

• Provide excellent customer service to the general public regarding donation inquires, escalating issues as required.
• Communicate with donors by phone and email to process donations, update information and resolve issues and concerns.
• Monitor the general email box and respond to customer service inquiries daily.
• Maintain donor and client confidence and protect operations by keeping information confidential.

Other

• Attend ALS Canada events as an ambassador of the organization where required.
• Other duties as assigned.