Coordinator, Donor Stewardship at Feeding Tampa Bay

Tampa, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

50660.0

Posted On

13 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Donor Relations, Customer Service, Nonprofit Operations, Time Management, Written Communication, Verbal Communication, CRM, Salesforce, Attention to Detail, Problem Solving, Data Entry, Professionalism, Empathy, Confidentiality, Stewardship, Impact Reporting

Industry

Non-profit Organization Management

Description

Description Position Title: Coordinator, Donor Stewardship Reports to: Assistant Director, Donor Operations Department: Development Location: Causeway Center Classification: Onsite Core Hours: 8:00 - 4:00 Status: Nonexempt Grade: 5 Range: $49,200 - 50,660 COMPANY OVERVIEW Feeding Tampa Bay serves ten counties in West Central Florida and we are a leader in hunger relief across our region. Just last year, we served 85M meals to our neighbors through direct service and through our network of 400+ food pantry partners. But we know food alone won’t solve hunger – that’s why we’re redefining that it means to feed our region. By creating pathways to possibilities for nearly 1 million people, Feeding Tampa Bay connects and convenes solutions, partners and resources that nourish long-term stability. As a member of the Feeding America Network, we will work to dismantle barriers for individuals, families, and seniors across our area – because it’s possible. At Feeding Tampa Bay, we are on a united path to transform our community. We thoughtfully drive change while embracing and celebrating our collective impact, as well as the impact of each individual. Through our Grow Code we strive to honor all, conquer together, be imaginists, speak with truth, and stay rooted in the mission of Feeding Tampa Bay. POSITION SUMMARY The Donor Stewardship Coordinator is responsible for delivering timely and effective stewardship for all donors who are not assigned to a Development Officer. This role ensures every supporter receives personalized acknowledgement, friendly and responsive service, and a clear connection to the impact of their giving. The position executes the organization’s new donor stewardship plan, maintains donor communications channels, and supports the development of donor-centric content. Strong time management, customer care, and attention to detail are essential to advancing donor retention and overall satisfaction. Exemplifies the desired culture and philosophies of Feeding Tampa Bay Lead stewardship execution for unassigned donors, ensuring timely and personalized appreciation. Implement Feeding Tampa Bay’s new donor welcome journey as directed by the Assistant Director of Donor Operations. Coordinate a variety of stewardship touchpoints including thank-you calls, emails, letters, welcome packets, and impact updates. Track and fulfill donor recognition and engagement opportunities such as tours, volunteer invitations, and appreciation experiences. Manage the full gift acknowledgement process — drafting, generating, and quality-checking thank-you letters and digital notifications. Assist with copy development for donor impact stories, stewardship messaging, and supporter communications. Partner with Marketing & Communications to ensure messaging is accurate, compelling, and aligned with organizational branding. Serve as a primary point of contact through the donor inbox and inbound call line — responding promptly and professionally to donor inquiries. Troubleshoot donation questions, tribute gifts, event registrations, and other supporter needs with a friendly and solution-oriented approach. Represent Feeding Tampa Bay’s mission and values through exceptional customer service. Maintain accurate donor data and stewardship activity tracking within the CRM (Salesforce experience a plus). Pull and manage reports, mailing lists, and donor data to support stewardship outreach and retention strategies. Core Competencies Provide exceptional service and support to all internal and external customers, ensuring a positive and professional experience at every touchpoint. Act as a self-starter, anticipating needs and proactively contributing ideas to team discussions and problem-solving efforts. Ensure the accuracy and quality of all work, paying meticulous attention to detail in data entry, documentation, reports, and correspondence. Communicate clearly, concisely, and professionally in both written and verbal forms across all levels of the organization and with external partners. Demonstrate a commitment to ongoing learning and professional development to maintain current industry knowledge and enhance job performance. Support ongoing evaluation of stewardship performance and process improvement opportunities. Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Excel working in a fast-paced, evolving environment and demonstrate the ability to embrace the FTB’s commitment to treat all people with equity and respect in pursuit of our mission to feed people in need and mobilize our community to eliminate hunger. Bachelor’s degree or equivalent relevant experience. 1–3 years experience in donor relations, customer service, nonprofit operations, or related fields. Excellent time management skills — able to manage multiple priorities and deadlines successfully. Strong written and verbal communication abilities with a donor-first mindset. CRM/database comfort required; Salesforce experience preferred. High degree of professionalism, empathy, and confidentiality.

Responsibilities

The Donor Stewardship Coordinator is responsible for delivering timely and effective stewardship for all donors not assigned to a Development Officer. This includes managing donor communications, executing the donor stewardship plan, and ensuring personalized acknowledgment and service.