What You’ll Do:

• Answer and manage all incoming calls, identify caller needs, and redirect appropriately
• Welcome and attend to walk‑in visitors as the first point of contact
• Coordinate and assign technicians for site inspections and maintenance according to urgency and location
• Liaise with internal teams to address and resolve customer issues
• Maintain accurate service records, logs, and documentation
• Generate and manage operational reports and service‑related documents

What We’re Looking For:

• GCE O Level, SPM (Malaysia), or equivalent and above
• Effectively bilingual in Mandarin and English to engage with diverse stakeholders
• Prior customer service experience preferred
• Excellent verbal communication and interpersonal skills
• Patient, professional, and empathetic in handling customer queries
• Strong problem‑solving skills and critical thinking ability
• Proficient in Microsoft Word, Excel, and Outlook
• Highly organized with great attention to detail

• Answer and manage all incoming calls, identify caller needs, and redirect appropriately
• Welcome and attend to walk‑in visitors as the first point of contact
• Coordinate and assign technicians for site inspections and maintenance according to urgency and location
• Liaise with internal teams to address and resolve customer issues
• Maintain accurate service records, logs, and documentation
• Generate and manage operational reports and service‑related document