Coordinator Enrolment and Fees at Griffith University

City of Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

109496.0

Posted On

18 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Enrolment Operations, Fee Operations, Policy Interpretation, Legislation Application, Process Streamlining, Workflow Improvement, Stakeholder Coordination, Staff Supervision, Training Support, Digital Capability Building, Data Analysis, System Insights, Process Review, Problem Solving, Client Service, Financial Administration

Industry

Higher Education

Description

Company Description The Coordinator, Enrolment and Fees, is a key leadership role responsible for ensuring enrolment and fee operations are delivered efficiently, consistently and in line with University policy and legislative requirements. Working within the Office of the Deputy Vice Chancellor (Education), this role balances operational delivery with continuous improvement and capability uplift. Job Description You’ll lead reviews of enrolment and fee processes, identify opportunities to streamline workflows, and implement practical improvements that enhance service quality and reduce risk. The role also involves coordinating complex matters across multiple stakeholder groups and ensuring readiness during critical periods such as open enrolment and census dates. With responsibility for supervising staff, supporting training and building digital capability, you’ll contribute to a culture of improvement and accountability. You’ll also provide advice and reporting to senior leaders, using data and system insights to inform decisions and improve outcomes. This role suits an experienced professional who enjoys both hands-on operational leadership and contributing to longer-term service improvements in a regulated, student-focused environment. About you Substantial experience and demonstrated ability to interpret and apply policies, legislation and operational procedures, and to translate complex requirements into clear, actionable processes. Demonstrated experience supervising staff and supporting team members through change and capability uplift. High-level computer literacy, including experience with enterprise systems, databases and emerging technologies. Strong analytical, problem solving and process review skills, with demonstrated ability to identify and implement efficiency improvements. Excellent interpersonal and oral / written communication skills, with demonstrated commitment to high quality client service. Desirable Experience in tertiary education and financial administration. What we can offer This is a continuing, full-time position and will be primarily based at the Griffith University Nathan campus. As Griffith is a multi-campus University you may be required to work across other campus locations. Salary Range The full-time equivalent base salary will be HEW Level 7 range $101,068 - $109,496 per annum + 17% superannuation. The total FTE package will be in the range $118,249 - $128,110 per annum. Why Griffith? We cultivate an environment that supports your growth and rewards excellence with a range of staff benefits, including: High performing supportive team environment Competitive salary and five weeks of annual leave 17% Superannuation Flexible working arrangements, including working from home and adaptive hours Career development programs and discounted on-site amenities Qualifications The occupant of this role will hold relevant degree with at least 4 year’s subsequent relevant experience, or an equivalent combination of relevant experience and/or education/training. Additional Information How to apply Our University is committed to fostering a safe, respectful and inclusive community for all. In alignment with the National Higher Education Code to Prevent and Respond to Gender-based Violence (2025), Griffith University includes a declaration as part of the recruitment journey to uphold the values and standards of our community. Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information, please visit our Equity, Diversity and Inclusion page. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy. Please submit your application online and ensure it includes the following: A covering letter (no more than 2 pages) outlining your suitability for the role (please refer to the advertisement and the Position Description) Current curriculum vitae/resume including full contact details Applicants must have Australian working rights. Sponsorship is not available for this position, and successful candidates may be subject to a criminal history check. For further information specifically about this role, please contact Pascal Boucher, Senior Manager, Student Administration, via email: [email protected] Closing date: Tuesday 3rd March 2026 at 11:59pm AEST. All applications must be submitted. Primary Location (Campus): Brisbane South (Nathan) Employment Type: Full Time Department ID: Student and Academic Services - SMO Appointment Type: Continuing

Responsibilities

This leadership role ensures enrolment and fee operations are delivered efficiently, consistently, and in compliance with university policy and legislation, balancing operational delivery with continuous improvement. The coordinator will lead reviews of processes, implement practical improvements, coordinate complex matters across stakeholders, and provide data-informed advice to senior leaders.