QUALIFICATIONS

• Completion of post-secondary education.
• 1-2 years experience in customer service or related field, preference for direct experience with patients or vulnerable populations.
• Strong attention to details, highly organized and with a knack for ensuring accurate and timely documentation records.
• Proactive with a solutions and customer-first approach.
• Strong interpersonal skills with an ability to build and maintain client relationships.
• Proficiency in Microsoft Office applications and an aptitude for learning new database systems.
• Excellent time management and organizational skills with the ability to handle multiple projects and priorities concurrently.
• Ability to work autonomously and as a member of a team.
• Demonstrated professionalism with an ability to always maintain confidentiality.
• Compassionate with the ability to communicate with empathy to people in challenging personal situations.
• Inherent demonstration of ALS Canada core values: accountability, collaboration, compassion, integrity, dynamic, and respect.

WHY JOIN ALS CANADA?

A charitable organization that lives its values of accountability, collaboration, compassion, integrity, dynamic, and respect, the ALS Society of Canada is working to change what it means to live with amyotrophic lateral sclerosis, an unrelenting and currently terminal disease.
Grounded in and informed by the Canadian ALS community, we respond to the urgent unmet need for life-changing treatments by investing in high-quality research that will fuel scientific discovery and by engaging industry, supporting increased clinical capacity, and advocating for equitable, affordable, and timely access to proven therapies.
Responding to the tremendous need for current and credible ALS knowledge, awareness, and education, we empower Canadians affected by ALS to navigate the current realities of ALS, be informed consumers of ALS information, and advocate effectively for change. In Ontario, we provide direct community services to help people navigate ALS.
Founded in 1977, we are a registered charity whos work is powered by generous donors who share our vision of a future without ALS.
Our world is challenging. The people we serve are dealing with a devastating illness. But in the midst of it, their resiliency and spirit are remarkable and moving. You will be touched by the community and will find a way to engage naturally and effectively.
ALS Canada is committed to accommodating the individual needs of job candidates, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), ALS Canada is committed to accommodating applicants with disabilities within our recruitment processes. Please contact the HR department at jobs@als.ca if you require an accommodation during the recruitment process.
ALS Canada is committed to being an equitable employer, we strongly encourage people from equity seeking groups to apply.
Job Types: Full-time, Fixed term contract
Contract length: 6 months
Expected hours: 37.5 per week

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• Mileage reimbursement
• Paid time off
• RRSP match
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: Remote
Application deadline: 2025-07-21
Expected start date: 2025-08-1

Equipment Coordination

• Liaise with ALS clinic staff, community health professionals, vendors, clients and caregivers to confirm and coordinate equipment orders, arranging for timely and efficient delivery across various regions.
• Document data and actions in accounting and CRM databases to ensure records are maintained accurately and equipment requests are processed efficiently.
• Ensure all requests are processed within a time-sensitive window including timely communication with vendors, clients or health care professionals.
• Conduct regular follow up with vendors regarding equipment availability and delivery
• Problem-solve client equipment requirements with Director, Equipment Program to ensure on time delivery including obtaining quotes, arranging for shipping and updating relevant stakeholders.
• Utilize regular reports on equipment program and support services for KPIs
• Process invoices for equipment-related items, ensuring accuracy and timeliness for payable processing.
• Review client financial information and make recommendations about client eligibility for equipment funding assistance.
• Coordinate assessment requests for ceiling lifts and stair glides, including coordinating onsite assessment with the vendor.
• Maintain accuracy of equipment inventory, conducting regular equipment inventory reviews with vendors/suppliers and including review of any equipment shortages including on site visits to vendor premises as needed.
• Monitor and respond to inquires through equipment@als.ca and phone calls regarding equipment and funding requests.
• Handle inquiries and provide information about ALS Canada services to clients, families, and the health care community on request

Other

• Attend ALS Canada events as an ambassador of the organization where required.
• Other duties as assigned.