Coordinator, Global Field Investigations Quality Assurance (Hybrid) at IP House

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

46000.0

Posted On

04 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organizational Skills, Communication Skills, Attention To Detail, Report Writing, Proofreading, Team Support, Client Interaction, Time Management, Autonomy, Collaboration, Integrity, Discretion, Problem Solving, Feedback Gathering, Investigative Support, Language Proficiency

Industry

Security and Investigations

Description

Position Overview Location: Hybrid working arrangement (office/remote) Department: Global Field Investigations Reports To: Manager, Global Field Investigations Salary: paying up to ZAR 46,000/month, depending on experience. Our clients rely on us to fiercely protect their intellectual property. To support IP House's rapid growth, we seek a Coordinator, Global Field Investigations Quality Assurance to serve as the cornerstone of the quality assurance of our Field Investigative reports. The ideal candidate is exceptionally organized with an eye for detail, an outstanding communicator in English, and adept at processing large amounts of information in a fast-paced, high-energy environment. The successful candidate will function as the primary contact for the delivery of high-quality insightful reporting for our field investigative services. Key Responsibilities Create and manage a repository of field investigation report templates. Facilitate the delivery of high-quality reports by providing field investigators support with formatting, proofreading, and other activities that promote clarity, consistency, and professional excellence Facilitate the intake and triage of reports from field investigators, ensuring accuracy, consistency and completeness in reporting to meet client needs and deadlines. Where appropriate, prepare and draft high-quality field investigation reports based on field investigator notes, evidence, and related materials. Support the Manager, Global Field Investigations aligning assignments with client goals, team capacity, and shifting priorities. Work closely with the Manager, Global Field Investigations, Associate Directors and field investigators to provide high-quality reports and suggest further investigative ‘next steps’ in an investigation. Represent Global Field Investigations in relevant internal operational meetings, advocating for the team’s priorities and communicating updates and action items. Systematically gather feedback from team members and cross-functional stakeholders to continuously refine operational processes and provide tailored support. Support the team with essential investigative and evidence-gathering activities. What You’ll Bring The ideal candidate will be a proactive, solution-oriented professional motivated by the mission of intellectual property protection. The successful candidate will thrive if they have the following qualifications and experience: Exceptional organizational skills, with a proven ability to manage competing tasks and deadlines. Excellent written and verbal communication skills in English. Proficiency in additional languages is highly valued. Experience supporting teams and stakeholders across multiple countries and time zones. Ability to work autonomously and collaboratively, balancing independent initiative with appropriate judgment on when to escalate. Ability to ask clarifying questions. Integrity, discretion, and a commitment to the ethical handling of sensitive information. Willingness and ability to adjust working hours on occasion to participate in or support international meetings. Minimum of 2 years of experience in a coordinator, operations, or project support role. Why Join IP House? IP House is redefining how the world combats illicit trade and intellectual property theft—delivering scalable, end-to-end solutions that empower global brands and rights holders through innovation, strategic expertise, and a relentless commitment to global enforcement. Achieving this ambitious mission requires collaboration among exceptionally talented people. We believe our team is the foundation of everything we do—and we invest accordingly, fostering a culture of continuous learning, professional growth, and shared excellence. We offer a flexible work environment and a comprehensive benefits package to support the health, well-being, and financial security of our employees and their families. Here, you’ll have the opportunity to shape a fast-scaling organization with a strong reputation for results—and grow with it. IP House is an equal opportunity employer dedicated to fostering a respectful, collaborative, and inclusive workplace.

Responsibilities

The Coordinator will create and manage a repository of field investigation report templates and facilitate the delivery of high-quality reports. They will also support field investigators and align assignments with client goals and team capacity.