Location: New York City, NY
Position Type: Full-time
Req ID: 26221
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for 90 years. More information is available at www.msgentertainment.com.

SPECIAL REQUIREMENTS

• The House Ticketing Coordinator role will be expected to be available on an on-call basis for last-minute tickets needs for shows and events, which may require addressing urgent ticketing issues or assisting with real-time updates and support on nights, weekends, and/or holidays. Flexibility and responsiveness during event times are essential to ensure smooth ticketing operations.

$45,000—$60,000 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required

• Process ticket requests using systems: RequesTix (internal) and Archtics, ensuring accurate data, ticket allocation and company compliance procedures
• Assist with internal website updates, coordinating with Technology team on system-related issues
• Track the status of all ticket requests, from submission through post-event audit procedures
• Manage inventory for upcoming events, releasing seats to public on sale, as needed
• Communicate with internal and external requestors regarding any ticket issues, confirmations, event changes, compliance policies etc.
• Work closely with Internal Communications to manage employee ticket giveaways, ensuring accurate distribution and timely updates of relevant information on the company’s intranet
• Uphold house ticketing compliance policies throughout the request and reporting process