JOB OPPORTUNITY: COORDINATOR – HUMANITARIAN ASSISTANCE (ASSISTED PASSAGE PROGRAMME)

Location: Melbourne, office-based
Are you highly organised, detail-oriented, and passionate about making a difference in humanitarian operations? We’re looking for a Coordinator to join our Humanitarian Assistance team and support the delivery of the Assisted Passage Programme (APP) — a vital initiative that helps individuals safely navigate complex ground transit situations around the world.

KEY SKILLS & EXPERIENCE

• Experience in customer service (face-to-face, phone, email, or messaging platforms) is highly valued.
• Familiarity with CRM or case management systems is a plus.
• Ability to work effectively in small, collaborative teams — including remote coordination.
• Strong communication skills in English, with the ability to work across cultures and time zones.
• Comfortable using MS Office, especially Excel; quick to learn new tools and systems.
• Awareness of regional security dynamics (Africa, Asia-Pacific, LATAM) is an advantage.
• Experience in humanitarian, medical, or security assistance is helpful but not required.

QUALIFICATIONS

No specific qualifications are required — we’re looking for the right mindset, skills, and willingness to learn.

ABOUT THE ROLE

As a Coordinator, you’ll play a key role in planning and coordinating ground transit tasks, working closely with internal teams and international partners to ensure smooth, safe, and efficient operations. You’ll be part of a collaborative, mission-driven environment, liaising with case managers, ground teams, and coordination desks in the UK and North America. In line with business requirements of our follow-the-sun operational model, shifts are worked Monday to Friday (including Public Holidays) rostered between the hours of 08:30 to 19:30. There may be a requirement on occasions to work weekends, which will be discussed and mutually agreed.

WHAT YOU’LL BE DOING

• Scoping, planning, and coordinating ground transit tasks under the APP.
• Preparing quotations and operational plans for task approval.
• Guiding ground teams and monitoring live task progress via chat and other communication tools.
• Maintaining awareness of the operating environment, including security and logistics.
• Completing post-task administration, including invoice and expense processing.
• Participating in daily handovers to ensure seamless case management across time zones.