The Coordinator I Client Services is primarily responsible for working with the Association’s clients to obtain services and resources to assist with housing stabilization.

KNOWLEDGE, SKILLS & ABILITIES:

• Must posses High School diploma or GED.
• Experience working with individuals who are experiencing homelessness or in mental health/recovery services is preferred.
• Excellent organization and time management skills.
• Ability to prioritize client needs and plan services accordingly.
• Ability to quickly build rapport clients from various backgrounds.
• Must be proficient working in Google and Microsoft Suites.
• Must be proficient in computer skills and ability to enter data into the HMIS system as required.
• Ability to communicate clearly and effectively, both verbally and in writing..

• Provide outreach as needed.
• Conduct needs assessments and plans according to client needs and preferences.
• Provide services according to (housing) barriers and risk factors/level of need.
• Provide ongoing support, monitoring and coordination of services for each client.
• Meet on a weekly basis with clients until stabilized, then as needed and according to plans.
• Weekly updates to case management notes in HMIS
• Attend biweekly team meetings and report on status of clients served.
• Attend weekly meetings with the Housing Intake and Referral Coordinator for clinical staffing.
• Link clients with resources for financial planning, public benefits, behavioral health, family counseling, medical and dental care, education and employment assistance, transportation and other basic needs as indicated.
• Advocate for clients with other service providers.
• Maintain a caseload of approximately 15 clients at a time, according to team leader.
• Attending mandatory Association meetings and training as directed.