Coordinator, Intake & Referral at Boyle Street Community Service Ltd

Edmonton, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

24.27

Posted On

20 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Intake Management, Referral Coordination, Client Navigation, Data Collection, Reporting, Relationship Building, De-escalation Techniques, Trauma-Informed Care, Harm Reduction Support, Problem-Solving, Communication Skills, Client Flow Management, Stakeholder Engagement, Crisis Response, Organizational Alignment

Industry

Individual and Family Services

Description

Hours: Permanent Full time, Monday - Friday, 8:30 AM - 5:00 PM (1 hour lunch) “Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.” Reporting to the Triage Manager, the Intake and Referral Coordinator is responsible for managing Boyle Street’s intake and referral office. This is the first point of contact for new clients as well as an information and referral point for our regular community members - a place providing quick solutions to immediate issues and needs. The position is part of the Triage team that operates out of itê ka-skinôh-tamâke (The place where people come for help) area in Boyle Street’s okimaw peyesew kamik (King Thunderbird Centre). The Intake and referral coordinator must ensure that the work of the intake and referral office is in line with the mandate, mission and spirit of Boyle Street.  “We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force” Position Responsibilities * Ensure that the Intake and Referral office is a welcoming, accessible, and ethical space for our clientele. This includes making sure that the work done at the office is parallel to the mission and spirit of BSCS.  * Complete intakes by assigning programs and services in the BSCS organizations appropriately to clients that require long/short-term assistance.  * Assist clients in navigating and accessing systems such as but not limited to income, housing, and health and providing appropriate referrals to other agencies and government partners and programs. * Reconcile issues that are both immediate in and concern community members who possess a suitable level of independence.  * Inform and educate clients on that various programs and services offered by BSCS while also providing information to clients regarding other services offered within the Edmonton area.  * Ensure all client data collection through our internal software and reporting are carried out in an efficient and timely manner.  * Build relationships and partnerships and attend meetings with external stakeholders and organizations that further the aims of the intake and referral service at Boyle Street * Respond to walk-in community members experiencing distress or crisis.  * Use trauma-informed and de-escalation techniques when clients are escalated.  * Maintain a calm and welcoming environment in the intake space.  * Provide harm reduction support to community members, including education, resource sharing, and responding to overdose situations in accordance with organizational safety protocols and training.  * Support the day-to-day operations of the intake space and Triage team, including assisting with client flow, maintaining organized program spaces, and responding to emerging operational needs.  * All other duties as outlined by program manager. * All staff at BSCS are expected to participate in occasional outreach and emergency response efforts (e.g., winter response) to support and engage with clients. * BSCS is more than a workplace. It is a community where everyone helps and contributes to the whole, and there is an expectation that all employees will take part in events (during the work week and occasionally during weekends and evenings). This includes fundraising campaigns, running community meals, medicine picking etc. Qualifications * Post-Secondary Degree or equivalent. Candidates without a degree but who have post-secondary education and relevant and related experience will also be considered.  * At least two years of experience of delivering community-based services.  * Excellent communication skills that can be transferred to build rapport with marginalized individuals engaged in high-risk activities.  * Must be able to understand and acknowledge BSCS clientele to deliver high quality, trauma informed services within a stressful environment.  * Experience with Microsoft Office is an asset. * Must be able to problem-solve and be able to launch prompt solutions for higher risk clients seeking urgent aid, and long/short term assistance.  * Demonstrates commitment and innovation to their work.  * Knowledge and understanding of poverty related issues, trends, and services particularly in Edmonton is essential.  * Experience of networking with a range of partners and stakeholders  * Proficient written communication skills are preferred to deliver accurate reports and documents.  * Experience with and knowledge of Indigenous culture and ceremonies is considered an asset.  * Valid First Aid certificate or enrolled in a future course * Police Check with the Vulnerable Sector completed within the past six months and kept up to date (every 3 years) * Child and Youth Intervention Check completed within the past six months and kept up to date (every 3 years) Why Work for Boyle? * All work done positively impacts the community and its members! * Access to Lumino Health, including Stress & Wellness support * Employee activities and events throughout the year * Various training initiatives, and development opportunities Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our community members. Clients, staff, and partners are vital members of the Boyle Street team, so we place emphasis on making sure that we address each other correctly by using preferred pronouns. We invite you to let us know how to properly refer to you and your pronouns as you explore finding a professional home with us. Boyle Street Community Services aims to foster a work environment that is rich with Indigenous culture, teachings, ceremonies, and activities- as a reflection of the communities we serve and the land we reside upon. Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently abled, and LGBTQ2S communities.

Responsibilities

The Intake and Referral Coordinator manages the organization's first point of contact office, ensuring it is welcoming and ethical while completing intakes and assigning appropriate long/short-term assistance programs to clients. This role involves assisting clients in navigating systems like income, housing, and health, providing referrals, and responding to immediate community needs and crises.