Job ID: 53745
Job Category: Communications & Marketing
Division & Section: Engineering & Construction Services, Strategic Support & Issues Management
Work Location: Metro Hall, 55 John St, Toronto, M5V 3C6
Job Type & Duration: Full Time, Temporary (1 position - 12 months, 2 positions - 2 years)
Salary: $86,716.00 - $112,255.00
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 3
Posting Period: 02-Sep-2025 to 16-Sep-2025

JOB SUMMARY:

Seeking a proactive, results-oriented professional with a strong commitment to achieving exceptional outcomes.
This role involves supporting large-scale municipal infrastructure projects through strategic planning and tactical execution of community relations efforts, as well as addressing construction-related inquiries and concerns from the public, Councillors, and other stakeholders.

MAJOR RESPONSIBILITIES:

• Develop and execute community relations plans for the full construction lifecycle of a project.
• Prepare materials and manage Councillor briefings.
• Develop and distribute various types of construction notifications, ensuring timely and accessible information about upcoming work and ongoing developments.
• Manage dedicated phone/email lines for community inquiries about construction projects.
• Create materials and host community information meetings (virtual and in-person).
• Draft and distribute e-newsletters.
• Create and update project websites using the City’s content management system.
• Build strong relationships with residents, businesses, Business Improvement Areas (BIAs), Councillors, and other stakeholders.
• Collaborate with other City divisions to align communication efforts.
• Respond to and resolve construction-related questions and concerns from members of the public, Councillors and other stakeholders.
• Manage sensitive issues and ensure clear, consisteant messaging.

YOUR APPLICATION FOR THE ROLE MUST DESCRIBE YOUR QUALIFICATIONS AS THEY RELATE TO:

• Post-secondary education in social or political science, urban planning, communications or a related field, or equivalent experience.
• Experience in community engagement, public consultation or communications, especially supporting large infrastructure projects.
• Experience in project management, managing multiple priorities.
• Excellent communication and interpersonal skills to engage with diverse audiences and multiple City of Toronto divisions.
• Demonstrated ability to approach challenges with curiosity, creativity, confidence, and persistence, coupled with a proactive, results-driven attitude and a commitment to delivering exceptional outcomes.
• Strong understanding of construction projects, including the ability to effectively translate technical details into clear, accessible information for the community, outlining both immediate impacts and long-term benefits.
• Proficiency with communications and content development tools, including Office 365, SharePoint, web content management systems, Adobe Creative Suite and others.
• Political acuity and familiarity with the City of Toronto’s processes and structures.