Coordinator Library Service Delivery at University of Otago

, , -

Full Time

Start Date

Immediate

Expiry Date

25 Apr, 26

Salary

73048.0

Posted On

25 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Team Coordination, Communication Skills, Organizational Skills, Time Management, Record Keeping, Cultural Diversity, Technology Proficiency, Service Improvement, Library Management Systems, Te Reo Māori

Industry

Research Services

Description

__________ UNIVERSITY OF OTAGO LIBRARY TE PĀTAKA MĀTAURAKA O ŌTĀKOU WHAKAIHU WAKA Are you passionate about high‑quality library service delivery, solving operational challenges, and creating exceptional experiences for students, staff, and visitors? The role/Te mahi The University Library is seeking a Coordinator Library Service Delivery to join our Engagement Team. In this dynamic, customer‑focused role, you will coordinate day‑to‑day frontline library services across Robertson, Science, Law, Central, and Health Sciences Libraries - ensuring consistent,high‑quality experiences aligned with the Library’s Customer Experience Principles. You will guide and support Library Engagement Assistants and Student Ambassadors, help manage service point workflows, oversee daily operations, coordinate roster planning, and play a key role in optimising processes and ensuring welcoming, inclusive library spaces. This role is ideal for someone with excellent organisational skills, a passion for customer experience, and a collaborative mindset. Your skills and experience/Kā pūkeka me kā wheako If you're committed to delivering outstanding service and enjoy supporting teams, this role provides an exciting opportunity to contribute to a positive and responsive library environment. What you’ll bring: Essential • Experience providing excellent customer service in a frontline environment. • Experience supporting or coordinating daily operations and team workflows. • Strong communication skills—verbal, written, online, and in‑person. • Ability to rapidly learn systems, software, and procedures. • Proven ability to build positive working relationships. • Proficiency with Microsoft Office and confidence using technology in customer‑facing contexts. • Strong organisational skills with excellent time‑management and record‑keeping. • Understanding of cultural diversity and its importance within a library environment. • A commitment to delivering exceptional customer experiences. Preferred • Experience supporting or leading service improvement or UX activities. • Experience in the tertiary sector. • Familiarity with library management systems. • Comfort using te reo Māori in professional settings. About our team/Mō te tīma Ōtākou Whakaihu Waka — The University of Otago Library provides high‑quality information resources and services, recognising the diversity and needs of all stakeholders. Our team strives to be responsive and innovative in our service delivery and to be a vital contributor to the academic life of the University. Further details/Pūroko This is a permanent, full‑time (37.5 hours per week) position based in Ōtepoti, Dunedin Periodic weekend on‑call coverage may be required. On‑call responsibilities consist solely of being reachable for urgent matters and coordinating responses from home; attending the workplace is not expected. All on‑call work is compensated according to University HR policies. The appointment range for this role is $69,931 to $73,048, Top of Range $80,285. You must have the right to live and work in New Zealand to apply for this position. The University of Otago is a workplace that values and utilises diverse and inclusive thinking, people, and behaviours. This means that we honour Te Tiriti o Waitangi and that the contributions of staff with diverse backgrounds, experiences, skills, and perspectives are valued and respected. For further information or a confidential discussion, please contact Abbe Hyde via the contact details below. Application/Tono To submit your application (including CV and cover letter) please click the apply button. Applications quoting reference number 2600197 will close on Sunday, 15 February 2026. Additional Information Contact: Abbe Hyde Position details: Job Description Further Information: Department Website Create an email with a link to this vacancy: Create email Location: About Dunedin

Responsibilities

Coordinate day-to-day frontline library services across multiple libraries, ensuring high-quality experiences. Guide and support Library Engagement Assistants and Student Ambassadors while managing service point workflows and daily operations.