Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!

ABOUT US:

Founded in 1987, Medcan is a leader in transformational proactive and primary care dedicated to helping patients and team members live well, for life. We offer a comprehensive range of services including preventative health assessments, wellness programs, and specialized medical care.
Our core values of excellence, drive, respect and integrity guide everything we do. We’re committed to creating a workplace where everyone can thrive, and we’re proud to support over 1,500 businesses across Canada with our health and wellness solutions.

THE ACCOUNTABILITIES:

• Coordinating with the interprofessional team to book initial and follow-up appointments related to the program
• Supporting onboarding and offboarding processes for clients
• Managing referral workflows and outreach to internal and external providers
• Responding to inquiries regarding appointment bookings and program details
• Handling emails and phone calls for the program within the Live Well Client Care Team
• Collaborating with clinic staff and stakeholders to ensure exceptional service delivery
• Assisting with documentation, scheduling, and other administrative tasks to support program operations
• Contributing to process improvements and feedback loops with product and operations teams

THE REQUIREMENTS:

• 1-2 years Medical Office experience
• Medical Office Administration diploma
• Excellent written, verbal and electronic communication skills (French fluency is an asset)
• Intermediate level in MS Word, Excel, and Outlook
• Prior switchboard or reception experience is an asset
• Exceptional client service skills
• Sound knowledge of medical terminology and laboratory results
  There is no face-to-face patient contact in this role; the primary interaction with patients is through the telephone or by e-mail so the successful applicant must have similar experience. The role is well suited to candidates who have demonstrated the ability to thrive in a changing environment, have excellent organizational skills, an ability to prioritize and work independently and have experience working with multi-disciplinary teams including nurses and physicians.
  This role is primarily Monday through Friday 8:00am-4:30pm, with flexibility to support based on business needs. The position will be mostly remote with occasional needs to come into the office for training and team meetings/events.

The ideal candidate is an experienced Medical Coordinator who possesses excellent communication and client service skills. This role will support the launch and day-to-day operations of a new genetics program focused on cancer detection and will support expansion of the program across our affiliate clinics. The coordinator will play a key role in operationalizing this innovative offering in collaboration with stakeholders and product teams, while managing administrative responsibilities to ensure seamless program delivery.