OVERVIEW

Do you thrive on challenges that combine precision, analysis, and cross-functional collaboration? Are you looking for a stimulating role within an innovative and dynamic company? If so, this opportunity is for you!
By joining our team, you will play a key role in ensuring the smooth operation of our commercial activities, while collaborating with colleagues and partners around the world.

QUALIFICATIONS

• Have at least three years of experience in customer service
• Be highly proficient with the Microsoft Office suite and familiar with CRM tools (knowledge of Salesforce is an asset)
• Possess an advanced level of English*, both spoken and written
• Be autonomous, resourceful, and an effective communicator
• Collaborate actively in a team, both in person and remotely
• Demonstrate strong analytical skills and openness to change
• Manage priorities effectively and stay well organized
• Be meticulous and quality-focus
• Respond professionally to internal and external requests
• Show interest in structured and organized administrative work

Specifically, you will be expected to:

• Prepare quotes and provide support to account managers
• Participate in the renewal process of technical support contracts
• Respond to internal and external customer requests by email and phone
• Analyze customer requests to ensure compliance and efficient processing
• Process evaluation requests and issue software licenses
• Coordinate the assignment of application specialists to sales activities
• Update and maintain data in the CRM system
• Support our global network in deploying our enterprise solution