WHO WE ARE

OnYourMark Education is a high dosage virtual tutoring service providing individualized early literacy virtual foundational skills instruction to elementary age students grounded in the science of reading. We partner with schools as a supplement to the literacy instruction already in place to ensure students get the foundational reading skills they need to excel!

POSITION OVERVIEW

The Coordinator of Program Operations will join the Implementation Team at OnYourMark. They will support the Manager of Program Operations to manage the system setup required for the Implementations Team’s successful launch timeline, provide ongoing support for system maintenance, including the execution of session management functions.
They will support the Manager of Program Operations in system setup and ongoing maintenance to ensure smooth program launches and daily operations. This includes session management, substitute coverage, tech platform maintenance, and resolving operational tickets in a timely manner.

QUALIFICATIONS

• Previous experience supporting program-based operations and logistics. Preferred school based experience
• Track record of balancing multiple work streams with high levels of success
• Ability to identify urgent needs, triage effectively, and escalate when appropriate
• Top notch attention to detail, even when moving quickly and managing multiple streams of work
• Data entry experience with the ability to manipulate large data sets when needed
• Comfort learning and navigating multiple tech platforms
• Process-oriented with strong project management skills
• A customer-service orientation when supporting an array of stakeholders to ensure the highest level of service to tutors and students
• A strong sense of possibility and growth mindset
• Love for the building process, operating in ambiguity, and creative problem solving
• Belief that there is no job too big or too small for any teammate in start-up
• Center diversity, equity, and inclusion of experience, thought, and action in all areas of work

WORKING AT ONYOURMARK

Join a national team that is dedicated to building OnYourMark in service of our tutors and young readers across the country!
All OnYourMark teammates are fully remote and enjoy the flexibilities that come with that. We work hard and thrive in a supportive environment that is really “All In” as required in a startup while centering each teammate as a whole person with real life needs and responsibilities (like picking kids up from school, going to the doctor, working out etc.) beyond our professional commitments.
One of our key mantras is “find a need and fill the need.” In practice this means often stepping outside the lanes of our job descriptions to lend a hand to whatever task is most pressing across the organization, from helping to interview tutor candidates, to getting students set up with the technology needed to be able to connect for sessions. There really is no job too big or too small for any teammate.
Problem-solvers and self-starters thrive at OnYourMark. There are natural ebbs and flows to the work that often mean long hours at the start of sessions and then role specific flexibilities that center around a more traditional work week. We also work across the country so early mornings or later evenings are possible depending on a teammate’s timezone and where the schools we serve are located.
Expected compensation $55,000-$65,000k, commensurate with experience

As an organization in its exciting start-up stages, this list of responsibilities is a starting place and will continue to evolve alongside OnYourMark’s growth in the next few years. This role will report to the Manager of Program Operations.

• Support implementation and maintenance of all tech platforms required for programming (tutoring and schedule platform, curriculum platform, session monitoring support, etc.)
• Must be available remotely on days tutoring is occurring to provide session monitoring support, as needed. Live tutoring currently happens between 7am and 5pm Central Time Zone.
• Collaborate with the Manager of Program Operations to ensure strong and efficient program implementation
• Collaborate with the broader Implementation Team to support smooth coordination across Partnerships, Program, and Technology & Data functions
• Other duties as assigned due to the evolving needs of a growing organization