Coordinator of Student Success & Retention - Academic Success Programs - UT at University of Tennessee

Knoxville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

0.0

Posted On

04 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Student Success, Retention, Academic Coaching, Student Support, Intervention, Data Leveraging, Collaboration, Mentoring, Outreach, Presentation, Interpersonal Communication, Written Communication, Supervision, Training, Mentoring Student Employees, CRM

Industry

Higher Education

Description

The Coordinator of Student Success & Retention plays a critical role in supporting the academic persistence, engagement, and on-time graduation of students in the Rocky Top Scholars program. This position provides direct oversight and development of Peer Academic Coaches (PACs) while also leading targeted student support and intervention efforts for scholars who demonstrate academic, engagement, or financial risk indicators. The RTS program is a rapidly growing, cohort-based scholarship initiative expected to add 1,000–1,200 new scholars annually. Serving as a connector between students, peer mentors, professional staff, and campus partners, the Coordinator ensures timely outreach, coordinated support, and consistent accountability—while leveraging data and collaboration to support a large, diverse student population at scale. This role is essential to sustaining a tiered student success model that prioritizes early support, strategic intervention, and intensive care for a small number of students with complex needs. The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service. UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory. The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service. UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone. The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine. Apply today and join the Tennessee Volunteer community!

Responsibilities

This role supports the academic persistence, engagement, and on-time graduation of students in the Rocky Top Scholars program by directly overseeing and developing Peer Academic Coaches. The Coordinator also leads targeted student support and intervention efforts for scholars identified as being at academic, engagement, or financial risk.