About the Metropolitan Museum of Art
The Met presents over 5,000 years of art from around the world for everyone to experience and enjoy. The Museum lives in two iconic sites in New York City—The Met Fifth Avenue and The Met Cloisters. Millions of people also take part in The Met experience online.
Since its founding in 1870, The Met has always aspired to be more than a treasury of rare and beautiful objects. We are committed to fostering a collaborative and respectful work environment with a staff as diverse as the audiences we engage. Our staff members are art lovers who are passionate about working toward a common goal: creating the most dynamic and inspiring art museum in the world.
At The Met, every staff member – from security officers to researchers to scientists and beyond – lives by our core values of respect, inclusivity, collaboration, excellence, and integrity.
Respect: Engage one another with collegiality, empathy, and kindness, always.
Inclusivity: Ensure that all are and feel welcome and valued.
Collaboration: Reach across boundaries to exchange ideas and work together toward our shared mission.
Excellence: Lead the cultural world in quality and expertise—and inspire curiosity and creativity.
Integrity: Hold ourselves to the highest moral standards, admit when we fall short, and then evolve.

REQUIREMENTS & QUALIFICATIONS

• 2-3 years of experience in theater front-of-house, performances, or events.
• Previous experience working in high traffic environments.
• NYC Fire Guard certification
• Must be able to work independently and exercise good judgment
• Excellent verbal and written interpersonal communication skills
• Strong organizational skills and attention to detail
• Exceptional customer service skills, customer service experience, passion for the arts.
• Must be available to work weekends, evenings, and holiday periods.

COMPENSATION RATE:

• Pay Rate: $66,300.00 / Annually
  The advertised pay scale reflects the good faith minimum and maximum salary range for this role. The advertised pay scale is not a promise of a particular wage for any specific employee. The specific compensation offered to a candidate may be dependent on a variety of factors including, but not limited to, the candidate’s experience, education, special licensing or qualifications, and other factors.
  Visa Sponsorship
  Visa sponsorship is not available for this position.
  Location Requirements
  At time of employment, employees are expected to be located within commuting distance of the Museum. “Commuting distance” means that they are located in one of following states: New York, New Jersey, Connecticut, or Pennsylvania (the “Tri-state and PA” areas), and be able to commute to and from the Museum in a single day.
  Benefits Offerings

The Museum provides competitive compensation, and generous benefits and perks for all eligible employees. Note: Benefits Offering may differ based on Employee Status.

• Medical, dental, vision and life insurance
• 403(b) basic retirement plan and optional matching retirement plan with an outstanding employer match
• Considerable paid time off, including annual leave, sick leave, and 13 Museum holidays
• Long-term disability coverage
• Flexible Spending Accounts & Health Savings Account (pre-tax income for eligible health care expenses)
• Commuter benefits (pre-tax income for parking or mass transit expenses)
• Free financial-planning services
• Financial assistance for relevant coursework, seminars, and training programs
• 25% discount for staff in Museum shops
• A subsidized staff cafeteria
• Access to the Museums Council pass, which grants free admission to various museums and cultural institutions

We recognize that it is highly unlikely that someone meets 100% of the desired attributes for a role. If much of this job description describes you, then please apply for this role.
The Met is committed to the full inclusion of all qualified individuals. As part of this commitment, The Met will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed in this process, please contact
benefits@metmuseum.org
.
The Metropolitan Museum of Art provides equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, national origin, ancestry, age, mental or physical disability, pregnancy, alienage or citizenship status, marital status or domestic partner status, genetic information, genetic predisposition or carrier status, gender identity, HIV status, military status and any other category protected by law in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment

GENERAL STATEMENT OF RESPONSIBILITIES & DUTIES:

As the Coordinator of Visitor Experience, you will oversee front-of-house operations for the Grace Rainey Rogers Auditorium within the Metropolitan Museum of Art. You represent the Museum to the public through direct interaction with concert and program patrons. You have a strong sense of hospitality and are self-starting, flexible, and can work both independently and as part of a team. You can handle large crowds, crowded spaces, answer questions and provide information repeatedly with poise and professionalism. You are energized by working in a fast-paced environment and interacting with people of all backgrounds.

PRIMARY RESPONSIBILITIES & DUTIES:

• Serve as the point person for audience services at Grace Rainey Rogers Auditorium, welcoming patrons and making sure they are safe and comfortable.
• Train the VX staff on safety procedures and best practices in ushering patrons, collaborating with Security and other VX managers and supervisors.
• Coordinate with the facilities department and AV and Media Services team for pre-show inspections, ensuring that the building is ready for patrons to see the show.
• Greet patrons, respond to questions, and offer guidance. Resolve general complaints from patrons on site.
• Stay updated with current and upcoming exhibitions, museum programs, and marketing campaigns in order to be able to answer general inquiries about the Museum from patrons.
• Assist in opening & closing tasks for frontline operations; as needed.
• Identify & handle customer service issues, resolving matters promptly & effectively
• Communicate with frontline staff on daily operational changes, including events, performances & lectures.
• Supervise staff & volunteers as needed to support frontline operations.
• Other duties as assigned.