SUMMARY

Patient Business Services is seeking a Coordinator, Patient Accounts Receivable to expedite and maximize payment of insurance medical claims by contacting insurance payers and patients by telephone or website.

MINIMUM QUALIFICATIONS

• High School Diploma or GED.
• Minimum of two years of experience working in a medical setting, to include medical insurance and/or accounts receivable follow-up.

PREFERRED QUALIFICATIONS

• A/R follow up experience.
• Experience speaking with insurance company reps for claim status.
• Experience accessing payer websites for claim information.
• Experience submitting appeals for reimbursement.

• Expedites and maximizes payment of insurance medical claims by contacting insurance payers and patients by telephone or website.
• Works on complex and/or specialized cases.
• Provides assistance with inquiries from outside parties regarding account status and possible resolutions.
• Utilizes specialized knowledge of regulatory or contractual billing guidelines to determine an account’s ability to pay after initial rejection from payer.
• Resolves all denials, and requests for information, including appeals.
• Identifies trends in payer non-compliance and informs management accordingly.
• Follows up on outstanding accounts and makes proper notations in EPIC system and logs.
• May provide guidance and technical work direction to less experienced staff.
• Performs other job-related duties as assigned.