Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.

QUALIFICATIONS

• HS Diploma, GED or technical certification in related field or equivalent experience, preferred.
• 2 years’ call center or transcriptionist experience preferred. Certified Medical Transcriptionist (CMT) qualification would be an asset.
• 2 years’ quality review experience preferred.
• Knowledge of medical terminology would be beneficial.
• Exceptional listening skills required.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.)
• Multi-tasking, time management and prioritization skills considered an asset.
• Bilingual Spanish would be an asset.

RESPONSIBILITIES:

• Proficiently transcribe call center records for quality purposes.
• Conduct quality reviews of Adverse Events submitted by staff before submission to client safety unit
• Maintain knowledge of the client’s program and product/service offerings.
• Interpret and transcribe inbound and outbound calls from patients and health care providers.
• Produce prompt, neat and accurate transcription of records within client established time frames.
• Identify adverse events when transcribing calls.
• Ensure documentation is in order following client regulatory guidelines.
• Identify trends and training needs from transcription opportunities and escalate appropriately.
• Work effectively with dynamic, integrated task teams
• Maintain a work pace appropriate to the workload

Remote Details: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:

• Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
• Download speed of 15Mbps (megabyte per second)
• Upload speed of 5Mbps (megabyte per second)
• Ping Rate Maximum of 30ms (milliseconds)
• Hardwired to the router
• Surge protector with Network Line Protection for CAH issued equipmen