Coordinator, Performance Monitoring at Cardinal Health
United States, North Carolina, USA -
Full Time


Start Date

Immediate

Expiry Date

22 Jul, 25

Salary

0.0

Posted On

23 Apr, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Ged, Wifi, Time Management, Medical Terminology, Satellite, Dsl, Excel, Powerpoint, Technology, Microsoft Office, It, Access

Industry

Hospital/Health Care

Description

Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.

QUALIFICATIONS

  • HS Diploma, GED or technical certification in related field or equivalent experience, preferred.
  • 2 years’ call center or transcriptionist experience preferred. Certified Medical Transcriptionist (CMT) qualification would be an asset.
  • 2 years’ quality review experience preferred.
  • Knowledge of medical terminology would be beneficial.
  • Exceptional listening skills required.
  • Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.)
  • Multi-tasking, time management and prioritization skills considered an asset.
  • Bilingual Spanish would be an asset.
Responsibilities

RESPONSIBILITIES:

  • Proficiently transcribe call center records for quality purposes.
  • Conduct quality reviews of Adverse Events submitted by staff before submission to client safety unit
  • Maintain knowledge of the client’s program and product/service offerings.
  • Interpret and transcribe inbound and outbound calls from patients and health care providers.
  • Produce prompt, neat and accurate transcription of records within client established time frames.
  • Identify adverse events when transcribing calls.
  • Ensure documentation is in order following client regulatory guidelines.
  • Identify trends and training needs from transcription opportunities and escalate appropriately.
  • Work effectively with dynamic, integrated task teams
  • Maintain a work pace appropriate to the workload

Remote Details: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:

  • Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
  • Download speed of 15Mbps (megabyte per second)
  • Upload speed of 5Mbps (megabyte per second)
  • Ping Rate Maximum of 30ms (milliseconds)
  • Hardwired to the router
  • Surge protector with Network Line Protection for CAH issued equipmen
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