Coordinator - Physical Security Operations at Wesco

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

21.3

Posted On

14 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Physical Security Operations, Surveillance Systems Monitoring, Access Control Systems, Emergency Response, Life Safety Systems, Customer Service, Report Writing, Policy Enforcement, MS Office Package, Prioritization, Communication, Problem Solving, Detail Oriented, Integrity, Traffic Control, Freight Handling

Industry

Wholesale

Description

Ascent, now part of Wesco, is a leading provider of mission-critical facility solutions across North America. With deep expertise in data center development, engineering, and operations, Ascent supports thousands of sites for top-tier clients, delivering reliable performance and innovative technology. As part of the Wesco family, Ascent continues to set the standard for safety, service, and operational excellence in the critical infrastructure sector. The Coordinator - Physical Security Operations supports the security and safety of a data center building or campus. This role assists in providing secure operations for physical locations and performs rounds to inspect performance, reliability, and uptime of building systems—including electrical, mechanical, plumbing, and life safety. Responsibilities include maintaining the physical security of the building and monitoring surveillance systems, responding to and escalating emergency maintenance needs, serving as the first point of contact for signing in visitors, vendors, and contractors, and supporting the 24/7 critical infrastructure operations team. Responsibilities: First line of contact for all visitors to the building. Grants access, maintains safe and secure environment for customers and employees by patrolling and monitoring premises and personnel. Monitors surveillance equipment. Inspects buildings, equipment, and monitors access points. Reports and assists with escalation duties related to major problems impacting business, or site outages. Ensures all established policies and procedures are maintained and followed. Makes decisions with an understanding of procedures, company policies and business practices to achieve desired results. Responsible for monitoring of the property and access control. May be required to control traffic by directing drivers and enforces parking regulations. Document work in various Ascent and client systems after work has been scheduled. Reports atypical situations to management. Escalates all emergency, fire and safety hazards. Promotes positive public relations by offering courteous service to customers, visitors, and guests and responding to their requests. Monitors and controls the building's life safety system and central access control systems. Provides escort for guests, visitors, and contractors as required. Provides insight to improve all department procedures to increase efficiencies and service levels. Assesses monitoring faults and prioritizes and escalates accordingly. Informs violators of policy and procedures. Completes reports by recording observations, information, occurrences, and surveillance activities, interviewing witnesses, obtaining signatures. Maintains organization's stability and reputation by complying with legal requirements. Ensures work, assignments and projects successfully meets assigned deadlines. May act as the Shipping and Receiving Technician for all freight deliveries and shipments, when necessary. Logs freight into and out of the track system and takes customer deliveries to secure storage for pickup. Additional duties as assigned. Requirements: High School Diploma or GED required 3+ years’ prior customer service experience required. Prior experience working as an Access Control Specialist, in a data center environment, or in military or law enforcement preferred. Knowledge and understanding of basic access control systems functions preferred. Strong verbal and written skills, detail oriented, and prioritization skills required. Ability to effectively communicate and respond to questions from groups of managers, clients, customers and the public. Ability to effectively respond, verbally or written, to tough issues, general inquiries or complaints. Proficient with MS Office Package Must have strong customer service orientation and ability to build customer relationships by building trust. Solid work ethic and integrity, able to work effectively and be self-directed is required. A good understanding of all applicable rule’s laws, codes, regulations and ordinances in performing access control responsibilities. Ability to assess and solve problems involving several options with limited information. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Flexibility, including the willingness and ability to readily respond to changing circumstances and expectations. Openness to new ideas and procedures. Ability to work autonomously/independently, with moderate supervision and oversight. Ability to effectively respond, verbally or written, to sensitive issues, complex inquiries or complaints. Ability to comprehend, analyze, and interpret complex project documents. Ability to manage projects effectively. Candidate should be able to work independently and also as part of a team and must have the ability to learn new technologies. Must be an eager and motivated individual who excels in a team environment. Must be available to work a rotating 12 hour shift schedule and work alternate shifts as needed as is typical in a 24-7 data center security environment. Ability to walk or stand for prolonged periods (8+ hours), walk long distances both inside and outside, reach with hands and arms, bend, stoop, reach overhead, climb stairs, ladders, etc. as needed, and lift up to 50 pounds. Ability to perform essential duties both inside and outside, in both climate controlled and non-climate controlled conditions. Ability to work in an environment that involves exposure to wet (and humidity), extreme temperatures, noise, vibration, and mechanical, electrical, radiant energy, explosive and burn hazards. This position reports to the Security Manager. The data center work environment is a highly secure, physically demanding, and structured operation, characterized by its loud, controlled temperature conditions and 24/7/365 uptime. The environment demands a high attention to detail and strong problem-solving skills to identify and escalate issues concerning critical equipment during regular operation and in emergency situations. Lifting up to 50 lbs, regular bending, stooping, climbing and long periods of walking / standing will be required. This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan. In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here. At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive. Learn more about Working at Wesco here and apply online today! Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company. Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer. Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. This posting is for a current, active vacancy intended for immediate hire.

Responsibilities

This role supports the security and safety of a data center building by maintaining physical security, monitoring surveillance, inspecting building systems, and serving as the initial contact for all building visitors. Responsibilities also include responding to and escalating emergency maintenance needs while supporting 24/7 critical infrastructure operations.