Coordinator Rider On Ground Ops at Delivery Hero

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 25

Salary

0.0

Posted On

23 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Logistics, Restaurant Training, Problem Solving, Data Analysis, Communication, Excel, Operations, Customer Service, Account Management, Troubleshooting, Analytical Mindset, Detail-Oriented, Adaptability, Vendor Management, Performance Improvement, Collaboration

Industry

technology;Information and Internet

Description

Company Description talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description Role Summary We are looking for an operation coordinator with good logistics background to pursue scaling our multifaceted and dynamic restaurant operations. You will also play a role in ensuring our operation capabilities are continuously evolving to meet the ongoing needs of the business and our Talabat GO service by improving restaurant performance of the full estate of our verticals and convenience vendors. What’s On Your Plate? Restaurant Training including installation of Talabat system. Ensures & improves the restaurant's operation and increase the order acceptance rate, reduce vendor delay. Implement new configurations to support operations. Proactively liaise with Restaurants, investigating and resolving restaurant issues in a timely manner. Troubleshoot issues that restaurants may face and offer solutions. Collaborative problem solving with many different stakeholders in the business. Account management, Driver operations, Customer Service, etc. Restaurant Performance Data Analysis & Reporting. Scheduling and carrying out training with new and existing restaurant partners, troubleshooting and Tech Replacement. Qualifications What Did We Order? Bachelor’s Degree holder. Fluency in Hindi/Urdu is essential. 1-3 years’ experience in operations or logistics. Food/grocery tech industry is highly desirable. The ability to quickly adapt to new environment and systems so you can hit the ground running. A highly organized and detail-oriented with an analytical mindset. Advanced Excel and Data Interpretation Skills. Strong communication skills, both written and verbal.

Responsibilities

The Coordinator Rider On Ground Ops will oversee restaurant training and improve operational efficiency to enhance order acceptance rates. This role involves troubleshooting restaurant issues and collaborating with various stakeholders to ensure smooth operations.