Coordinator Rider On Ground Ops at Delivery Hero

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

01 Sep, 26

Salary

0.0

Posted On

03 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Multitasking, Google Suite, Written Communication, Verbal Communication, English Proficiency, Urdu Proficiency, Problem Solving, Operational Management, Fleet Management, Stakeholder Management, Performance Tracking, UAE Driving License

Industry

technology;Information and Internet

Description

Company Description Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description Support day-to-day fleet operations at the zone level by monitoring performance, resolving rider issues, and ensuring efficient live operations. Act as the primary link between riders, dispatch, and fleet partners on the ground. Qualifications Monitor live operations to ensure optimal performance across the city/zone. Track and assess rider performance on a city/zone level. Manage walk-in queries from riders. Liaise with fleet partners to ensure smooth communication. Assist dispatchers with rider-related communication. Conduct audits of fleet appearance and rider behavior through on-ground visits and stay updated with field insights. Facilitate feedback loops between riders and management. Resolve queries and escalations from internal and external stakeholders. Oversee zonal performance and take corrective actions (Warning, Suspension, Termination) against low-performing riders. Investigate rider-related issues raised by customers or vendors. Perform ad hoc tasks as requested by the line manager. Additional Information Education and Experience: Bachelor’s Degree 1-2 years of experience in the food/grocery tech industry is highly preferred. Skills and Competencies: Ability to multitask and work effectively in a fast-paced environment. Proficient in Google Suite. Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus. Problem-solving skills and a proactive approach to identifying and addressing operational challenges. UAE Driving License is a must.

Responsibilities

Support day-to-day fleet operations by monitoring rider performance and resolving operational issues at the zone level. Act as the primary liaison between riders, dispatchers, and fleet partners to ensure efficient live operations.