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Coordinator Rider On Ground Ops at Delivery Hero

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Rider Performance, Compliance, Recruitment, Team Leadership, Inventory Management, Training, Coaching, Public Speaking, Negotiation, People Management, Communication, Google Suite, Behavioral Grooming, Performance Improvement, Customer Service, Auditing

Industry

technology;Information and Internet

Description

Company Description talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and executing a plan to fill performance related gaps. What's On Your Plate? Monitor and improve Rider Performance and Compliance Lead Rider Recruitment for the allocated zones Lead a Team of Rider Coordinators and/or Rider Captains Manage rider roster with proper allocation of shifts/breaks/off-days etc Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor Inventory management and usage compliance of Rider equipments Groom rider quality (behaviour, appearance, professionalism, presentational etc) Setting up a performance improvement plan to improve performance of low performing riders Reduce rider complaints originating from customers Monitor riders performance on individual level and responsible for coaching/warning riders Audits fleet appearance & rider behaviour via on ground visits Qualifications What Did We Order? Bachelor's Degree 2-3 years of experience in food/grocery tech industry is highly preferred Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus. Influencer and a negotiation with good public speaking and presentation skills People management skills: Experience of managing bigger group of people

Responsibilities

The Coordinator Rider On Ground Ops is responsible for managing and improving rider performance in allocated zones, ensuring compliance and service levels. This includes leading recruitment efforts, managing shifts, and implementing performance improvement plans.