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Coordinator Rider On Ground Ops at Delivery Hero

Alexandria, Alexandria, Egypt -

Full Time

Start Date

Immediate

Expiry Date

03 Oct, 26

Salary

0.0

Posted On

05 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Rider Performance Monitoring, Recruitment, Roster Management, People Management, Coaching, Negotiation, Public Speaking, Google Suite, English Proficiency, Urdu Proficiency

Industry

technology;Information and Internet

Description

Company Description Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily. Here at talabat, we are building a high performance culture through engaged workforce and growing talent density. We're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi great place to work award winner. Job Description WHAT’S ON YOUR PLATE? Monitor and improve Rider Performance and Compliance. Lead Rider Recruitment for the allocated zones. Manage rider roster with proper allocation of shifts/breaks/off-days etc. Groom rider quality (behaviour, appearance, professionalism, presentational etc). Setting up a performance improvement plan to improve performance of low performing riders. Reduce rider complaints originating from customers. Monitor riders performance on individual level and responsible for coaching/warning riders. Audits fleet appearance & rider behavior via on ground visits. Qualifications WHAT DID WE ORDER? Bachelor's Degree. 2-3 years of experience in food/grocery tech industry is highly preferred. Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc. Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus. Influencer and a negotiation with good public speaking and presentation skills. People management skills: Experience of managing bigger group of people.

Responsibilities

Monitor and improve rider performance and compliance while leading recruitment and roster management for allocated zones. Responsible for coaching riders, conducting on-ground audits, and reducing customer complaints.