Coordinator Rider Onboarding at Delivery Hero

Irbid, Irbid, Jordan -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Coordination, Hiring Support, Inquiry Resolution, Documentation Review, Interviewing, Record Keeping, Training Coordination, Account Activation, Inventory Management, Resignation Management, Data Entry, Customer Service, Communication, Excel

Industry

technology;Information and Internet

Description

Company Description talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description Responsible for overseeing the complete on-boarding process for all riders and evaluating the effectiveness of the training. We are currently recruiting in Irbid city. What’s On Your Plate? Coordinate with the Rider Recruitment Team to support rider hiring in the assigned zones and ensure hiring targets are met. Provide support to walk-in riders, addressing their inquiries and guiding them through the onboarding process. Review, verify, and validate applicants’ documentation to ensure compliance with company and legal requirements. Conduct face-to-face interviews with applicants as part of the selection process, assessing rider quality including behavior, appearance, professionalism, and presentation. Maintain organized records and archiving of rider documentation to ensure proper tracking and accessibility. Coordinate with the Training Team to schedule and facilitate rider training sessions in the assigned zones. Manage rider account activation and ensure successful onboarding completion. Handle inventory management, including issuance and return of rider equipment, while conducting quality checks and maintaining accurate records. Manage rider resignation processes, including collecting returned inventory, verifying financial clearance, and completing document handover. Qualifications What Did We Order? Bachelor's degree in business administration management or any other related field. 0-2 Years of full time experience in data-entry and customer service. Flexibility Ideally experience in customer experience Ability to work under pressure Fluent in both languages Arabic and English Communication skills (Written and Verbal) Excel Skill

Responsibilities

This role is responsible for overseeing the complete onboarding process for all riders, including coordinating hiring support, conducting interviews, and managing documentation verification. The coordinator also handles training scheduling, account activation, equipment inventory, and managing the rider resignation process.