Coordinator Riders at Delivery Hero

Mosul, Nineveh Governorate, Iraq -

Full Time

Start Date

Immediate

Expiry Date

28 Feb, 26

Salary

0.0

Posted On

30 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Rider Performance, Compliance, Recruitment, Team Leadership, Inventory Management, Training, Coaching, Public Speaking, Negotiation, Communication, Google Suite, Behavior Management, Performance Improvement, Customer Service, Auditing, Professionalism

Industry

technology;Information and Internet

Description

Company Description Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily. At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform. Job Description Role Summary Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and execute a plan to fill performance related gaps. What’s On Your Plate? Monitor and improve Rider Performance and Compliance Lead Rider Recruitment for the allocated zones Lead a Team of Rider Coordinators and/or Rider Captains Manage rider roster with proper allocation of shifts/breaks/off-days etc Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor Inventory management and usage compliance of Rider equipments Groom rider quality (behaviour, appearance, professionalism, presentational etc) Setting up a performance improvement plan to improve performance of low performing riders Reduce rider complaints originating from customers Monitor riders performance on individual level and responsible for coaching/warning riders Audits fleet appearance & rider behaviour via on ground visits Qualifications Bachelor's Degree 1 year of experience in food/grocery tech industry is highly preferred Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc Strong communication skills, both written and verbal. English and Arabic is a must. Kurdish is a plus. Influencer and a negotiation with good public speaking and presentation skills

Responsibilities

Manage and improve the rider performance of allocated zones within a city. Take ownership of rider service levels by measuring compliance and executing plans to fill performance-related gaps.