Overview:
Groupe Dynamite Inc. (GDI) is a Montréal-based, public company of integrated omni-channel brands, designing and distributing accessible, trend-forward fashion for women since 1975.
Our mission of “Empowering YOU to be YOU, one outfit at a time” is brought to life through the GARAGE and DYNAMITE banners and represents the consumer-centric core of GDI’s long-standing success as a leading retailer in North America.
Today, GDI operates nearly 300 stores across Canada and the United States, as well as shoppable brand experiences at Garageclothing.com and Dynamiteclothing.com.

JOB SUMMARY:

Reporting to the Director, Field Operations and Programs, the Omni-Channel Operations Specialist is responsible for operationalizing all omni-channel initiatives at the store level, optimizing in-store processes, and providing day-to-day support to our stores. We are seeking a detail-oriented individual to join our dynamic team. This role is pivotal in ensuring a seamless and efficient customer experience across all our retail channels, including brick-and-mortar stores, E-commerce, and mobile platforms. The ideal candidate is a problem-solver with a strong understanding of retail operations, logistics, and technology.

QUALIFICATIONS:

• University degree, preferably in Business, Supply Chain Management, or Retail Management;
• Bilingualism (French and English) is required for daily communication with suppliers, employees, and stakeholders, both within and outside of Quebec;
• 2+ years of experience in operations/support or business analysis
• Subject matter expertise in retail business is an asset;
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint);
• Proficiency in retail management software, inventory/retail management systems, and/or order management systems (e.g.,
• Manhattan SCALE, Oracle, RMS, etc.);
• Familiarity with business intelligence tools (e.g., Power BI, Sigma);
• Deep understanding of omni-channel retail concepts and best practices;
• Strong analytical and problem-solving skills with a data-driven approach;
• Excellent organizational and prioritization skills;
• Strong communication and interpersonal skills, with the ability to collaborate effectively with various teams;
• Ability to effectively multitask and work in a fast-paced environment;
• Ability to thrive in the face of change, with a strong sense of urgency.

At GDI, you will be part of a growing organization that understands the importance of investing in people and offers you:

• A comprehensive compensation package that includes performance-driven bonuses;
• A group retirement savings program with employer matching;
• Flexible group insurance with personalized coverage that meets your needs;
• An employee discount at Garage and Dynamite;
• Exclusive private sample sales;
• A flexible vacation policy;
• And more!

GDI has been repeatedly voted one of Montréal’s Top Employers and one of Canada’s Top Employers for Young People.

• Monitor the performance of omni-channel fulfillment (SFS, BOPIS, Uber, S2S, etc.) daily and escalate opportunities to improve the customer experience;
• Generate and analyze key performance indicators related to omni-channel activities, identifying areas for improvement and offering solutions;
• Provide support and training to store teams on omni-channel processes and technologies by handling Jira tickets and ensuring their resolution in a timely manner;
• Identify and implement process improvements to enhance operational efficiency and reduce costs;
• In partnership with the Logistics team, enable omni-channel operations for new stores;
• In partnership with the Omni-Channel team, help establish, prepare, and communicate the omni-channel fulfillment strategy during peak times (summer sale, BFCM, BD, etc.) and ensure that all changes required in the back-end system are executed smoothly;
• Act as a SME for the order management and point-of-sale systems;
• Serve as a key driver of change by leading the development and implementation of new initiatives or process optimizations in-store, including:
• Challenge the status quo during the testing phase;
• Create training material;
• Determine a roll-out strategy;
• Develop a communication plan;
• Lead the proof of concept pilot;
• Communicate the plan;
• Monitore and adjust it post-deployment;
• Provide visibility on its progress to field partners on a regular basis;
• Collaborate with the Sales and Operations Department and other departments to support various projects and initiatives;
• Work on any related tasks to ensure an optimized customer experience.