Req #: 0000205180
Category: Clerical / Administrative Support
Status: Full-Time
Shift: Day
Facility: Newark Beth Israel Medical Center
Department: Bariatric Program
Pay Range: $17.60 - $25.00 per hour

QUALIFICATIONS:

Required:

• High School diploma
• At least 1-3 years of relative experience within the healthcare field, required
• Demonstrates professionalism, superior written/verbal communication and exceptional customer service skills,

Preferred:

• Associates degree or Bachelors preferred

SCHEDULING REQUIREMENTS:

• Shift- 8:30am-4:30pm
• Full Time/Day
• Monday-Friday

• Familiarity with medical terminology and general medical office procedures
• Emphasis on computer literacy and communication skills, such as Microsoft Excel and Word
• Problem solver with entrepreneurial spirit
• Scheduling patient appointments, endoscope procedures and surgical procedures
• Complete full registrations and patient eligibility,
• Knowledge of health insurance coverage including verification of benefits, pre-certification/pre-authorization for imaging and procedures, etc,
• Making confirmation calls
• Call patients to advise of time-frame for surgery,
• Communicates with patients to coordinate surgery day, arrange for pre-op testing, arrange pre/post op visits as per individual physician protocol
• Contacts referring physician, provides surgery information and any pre-op orders needed for H&P and/or medical clearance,
• Ensures all pre-op orders are created and faxed to appropriate facility/s and or sent to patient, including labs, EKG, chest x-ray, urine testing, and/or communicates with patient prior to surgery to go over consents, surgical estimates, insurance authorizations; responsible for collecting monies due prior to surgery,
• Obtain referrals and authorizations for appt visits, endoscopy and surgical procedures
• Complete surgical packets
• Maintains chart accuracy in EMR system by ensuring appropriate records are collected and scanned appropriately
• Management/monitoring of registration work-queues and financial work-queues
• Coordinate directly with Clinical Navigator to review patient history and medications to ensure accuracy in EMR and verify medical and or specialist clearance requirements prior to surgery,
• Demonstrates a high degree of accuracy and attention to detail at all times
• Ability to interact with patients and caregivers in a professional, personable and empathetic manner
• Demonstrates an awareness of the scheduler s importance in contributing to patient safety and the efficient coordination of surgical procedures
• Communicates problems to the proper personnel promptly; asks questions to clarify misunderstandings; requests assistance from appropriate personnel in the event of an unusual or difficult situation
• Ability to work collaboratively as part of a team; offering assistance whenever colleagues are in need
• Communicates with Physician/s per their schedules
• Completes all SSI disability forms and Letters of Medical Necessity for insurance information, as well as, explain benefits to patient preparing for surgery
• Demonstrates excellent customer service in communication with physicians/physician staff, all departments within the medical center, miscellaneous callers and visitors
• Obtains adequate/accurate information and delegate information appropriately
• Maintains communication with physicians, mid- level providers, patients hospitals, insurance companies
• Demonstrates good judgment by following written and verbal instructions carefully
• Demonstrates the ability to adapt to change in the workload as required; uses time productively
• Performs all other duties as assigned