JOB OVERVIEW

We’re seeking a detail-oriented Security Coordinator to manage the daily schedules of security technicians, ensuring the smooth delivery of installations, maintenance, and customer support. You’ll be the central point of contact between clients, the operations team, and field staff—making sure the right technicians, equipment, and resources are in place to meet project deadlines and exceed customer expectations. This role is key to keeping customer appointments on track, optimizing resources, and ensuring projects are completed on schedule. Working closely with the operations team, field technicians, and other departments, you’ll help deliver fast, efficient service that keeps projects running smoothly and customers impressed.

QUALIFICATIONS:

• High School Diploma or equivalent combination of education and experience. Bachelor’s degree preferred.
• Strong technical skills and knowledge of telecommunications industry and/or installation including security, voice, data, and audio-visual structured cabling systems.
• Experience in scheduling, dispatching, or similar role (preferred).
• Strong organizational and multitasking skills.
• Clear, professional communication skills.
• Familiarity with scheduling tools and basic computer skills.
• Detailed knowledge of security systems is preferred.
• Strong teambuilding, customer service, and interpersonal skills.
• Knowledge of and ability to perform basic math functions.
• Strong computer skills using Microsoft Office suite (i.e., Word, Excel, Outlook) required.
• Must maintain a valid driver’s license.

WORK ENVIRONMENT:

Primarily office-based with frequent interaction with technicians, clients, and multiple internal departments.
This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, the Company reserves the right to modify, add or remove duties and assign other duties, as necessary.
Connectivity Point Design and Installation is a fast-growing technology company providing design, installation, and support services for low-voltage infrastructure and equipment. Our professional services fall into five major disciplines: Structured Network Cabling, Audio-Visual Solutions, Security Solutions, Wireless Networks, and Telephone Systems. Established in 2002, this Maine based business has more than 175 employees and has performed work in 44 states and 24 countries.
Named one of the Best Places to Work in Maine, Rhode Island, and South Carolina. Connectivity Point is an equal opportunity employer offering competitive wages and generous employee benefits including paid holidays, Paid Time Off (PTO), group medical, dental, disability and life insurance, and 401K retirement plan with a company match.

• Schedule and dispatch technicians for installations, maintenance, and repairs.
• Communicate with customers to confirm and update appointments.
• Work with operations to prioritize urgent jobs and optimize routes.
• Track job progress and keep schedules up to date.
• Identifies and coordinates needs and receives direction on real-time staffing increases or decreases.
• Order materials and receive materials for upcoming project / service work as well as special orders for customers.
• Stage materials with SOW, Prints and BOM for Technicians upcoming work when needed.
• Work with the finance team to ensure billing and invoicing is accurate and complete.
• Participates in daily, weekly, monthly, and annual planning process as appropriate.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
• Performs other duties as assigned.