Join the team at Caivan, where we’re dedicated to providing extraordinary living experiences. We are currently seeking a Service Coordinator for an 18-month contract position. In this role, you’ll play a crucial part in ensuring our homeowners receive the highest level of service, contributing to their seamless and fulfilling living experience!

• Process all Tarion warranty lists, Initial Form, Mid Year, 1 Year, 2 Year and MSD form.
• Coordinate appointments with homeowners and work with homeowners daily to resolve
• concerns
• Schedule and gather all necessary documents for all appointments
• Schedule all service technicians as well as trades for all open claim items
• Create Customer Care service orders for work not recorded on Tarion Forms
• Update Newstar and OLW as required
• Create and distribute bi-weekly Warranty Aging Report
• Create and distribute all necessary POs for trades
• Respond and schedule all emergency calls
• Schedule model home maintenance
• Prepare all documentation and schedule Conciliations
• Generate and distribute exterior pending list to Service Manager
• Send out homeowner memos at vital times (ex. curb, driveway, sod install)
• Order and purchase all necessary trade materials for service as per Service Manager
• Use of CPG Guidelines – working the file – accurate documentation of issues.
• Perform any other duties as required.