Coordinator 客房造型聯絡專員 at SINGAPORE MARRIOTT TANG PLAZA HOTEL

Taipei, , Taiwan -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

0.0

Posted On

31 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Coordination, Communication, Workflow Management, Room Status Accuracy, Documentation Control, Customer Habit Recording, Inventory Management, Lost and Found Management, Customer Service, Problem Resolution, Hotel Knowledge, Service Knowledge, Friendliness, Empathy, Policy Adherence

Industry

Hospitality

Description

POSITION SUMMARY 【職位宗旨】負責協調客房造型部內、外部溝通及每日工作流程，並協助與其他部門有效溝通。【主要負責事項】 1. 迅速並正確地確保所有來自隨時隨需的需求已達成。 2. 與迎賓櫃台保持良好聯繫，並確保所有房間狀態正確。 3. 確實更新，接收、控制及記錄部門內部文書檔案。 4. 確實記錄顧客的特殊習性並及時佈置或遞送至客房。 5. 配合部門財產月、季以及年度盤點。 6. 確實做好遺留物記錄及管理。 7. 與其他部門保持良好溝通。 8. 迅速處理及滿足顧客的合理需求，以使客人感到滿意。 9. 所有客房造型部聯絡專員都必須擁有飯店的基礎知識及服務知識，以滿足顀客需求及問題。 10. 回答所有顧客的需求及問題時，都應保持友善及同理心。 11. 如有無法解決的需求及問題，請尋求其他合適同仁協助。 12. 遵守所有公司政策和程序。 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Responsibilities

The coordinator is responsible for managing internal and external communication and daily workflow for the room styling department, ensuring all on-demand requests are met accurately and promptly. This role also involves maintaining accurate room status with the front desk, handling documentation, recording special guest preferences, and participating in inventory counts.