Company Description
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

• We love books and all things beautiful
• We are Canada’s Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

• We exist to add joy to our customers’ lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we’d treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

Job Description

KEY ACCOUNTABILITIES

Functional

• Support site content needs and merchandising of select vertical/campaigns, driven by: monitoring of key metrics; merchandising activity and plan; category trends, new & hot product releases, current events and newsworthy media/trends; integration with overall retail merchandising/marketing planning; and inventory levels/availability
• Support day-to-day merchandising programs, execute multi-channel integration and strategy to achieve business objectives
• Support with day to day tasks across various pods, including search tagging, hand merchandising, list maintenance, promo build support
• Assist with key holiday programs across indigo.ca, including supporting the French site, gifting campaigns, promotion execution and general merchandise verticals.
• Assist in SEO Optimization: Add meta data, SEO copy, and other content to site experiences
• Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes
• Assist in the development and execution and/or placement of category-related and other promotional online banners
• Proactively identify and anticipate customer expectations and needs
• Embrace and seek out technology that creates high tech and high touch solutions for Indigo’s customers
• Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them

People

• Collaborate with others to create flexible and interactive solutions, quickly and easily
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
• Help others see the impacts of their efforts and proactively engage other functions to get input
• Encourage others to freely share their point of view and be open to feedback

Cultural

• Model Indigo’s beliefs and convey a positive image in everything you do
• Celebrate diversity of thought and have an open mindset
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
• Embrace, champion and influence change through your team and/or the organization

Please refer the Job description for details