Coordinator, Student Enrolments at The University of Queensland

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

111686.0

Posted On

05 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Staff Management, Business Process Improvement, ESOS Compliance, Academic Progression, Strategic Reporting, Quality Assurance, Analytical Skills, Communication Skills, Negotiation Skills, Organizational Skills, Administrative Skills, Performance Management, Training Program Design, Risk Analysis, Process Documentation, Legislation Knowledge

Industry

Civil Engineering

Description

Academic Services Division This is a full-time, continuing position with salary in the range $102,565 - $111,686 (HEW 7), plus a generous super allowance of up to 17%. Lead the day-to-day operations of the student enrolments team, providing high-level support, staff supervision, and expert guidance on complex ESOS compliance and academic progression matters. Drive business process review and system enhancement coordination, ensuring the efficient and compliant delivery of high-quality advice and services across the university. Based at our St Lucia campus About This Opportunity Seeking a Coordinator, Student Enrolments, to oversee the day-to-day operations and service delivery of the team. This position is responsible for supervising staff, managing workloads, and leading business process review and design. You will provide high-level support on complex matters related to enrolment, ESOS compliance, and academic progression, ensuring the delivery of high-quality advice and services. Key responsibilities will include: Operational Leadership and Staff Management Manage the day-to-day operations of the student enrolments team, providing direct supervision, leadership, and guidance on policy and legislation. You will be responsible for conducting performance appraisals, identifying development needs, and designing comprehensive staff training programs to ensure high performance and service continuity. Process Improvement and System Coordination Identify, lead, and support business process improvements by analysing operational requirements and refining processes to streamline operations and optimise system use. You will plan and coordinate crucial system activities, configuration, compliance surveillance, and publications related to enrolments, ESOS, and academic progression. Compliance and High-Level Support Provide high-level guidance and support to the team and stakeholders on complex matters related to enrolment, ESOS compliance, policy, and legislation. You are responsible for assessing the impact of organisational, policy, and legislative changes on existing services. Strategic Reporting and Quality Assurance Prepare and/or oversee the preparation of detailed recommendations and reports to support decision-making on student matters. This includes analysing and interpreting data, supporting internal and regulatory reporting, and contributing to quality assurance and risk management processes. About You Essential Degree/qualifications with experience (or extensive equivalent experience). You have demonstrated expertise in staff management within a high-volume, service-oriented environment, including planning, organising, performance management, and staff development. Proven ability to develop and document business requirement specifications and procedures, including designing detailed process flows to support operational processes and solutions suitable for digitisation and automation. A thorough knowledge of relevant legislation and tertiary education policies relating to student enrolments, academic progression, and ESOS compliance (or the ability to rapidly acquire such knowledge). This is coupled with proven strategic thinking and analytical skills to conceptualise and implement new initiatives. High-level organisational and administrative skills, with the ability to work with limited direction and manage competing priorities while maintaining accuracy. A high degree of professional judgment is required for risk analysis and recommending/implementing corrective action, supported by excellent communication and negotiation skills. Desirable Proficiency with PeopleSoft Campus Solutions and Business Objects, coupled with a background in student and academic administration within a university setting. You must maintain unrestricted work rights in Australia for the duration of this appointment, and may be required to complete background checks including, criminal history and education checks. Employer sponsored work rights are not available for this appointment. About UQ As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world. Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community. Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as: 26 weeks paid parental leave or 14 weeks paid primary caregiver leave, 17% superannuation contributions, 17.5% annual leave loading. Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight. Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family. Cheap parking, On campus childcare and Salary packaging options.\ Want to Apply? All applicants must upload the following documents in order for your application to be considered: Cover letter addressing the ‘About You’ section Resume For more information about this opportunity, please contact Barbara at b.sheahan@uq.edu.au. For application queries, please contact talent@uq.edu.au stating the job reference number (below) in the subject line. Applications close 14 December 2025 at 11.00pm AEST (Job Reference Number - R-59017). UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role. We know one of our strengths as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to talent@uq.edu.au for accessibility support or adjustments. If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board. The University of Queensland (UQ) acknowledges the Traditional Owners and their custodianship of the lands on which UQ is situated. We pay our respects to their Ancestors and their descendants, who continue cultural and spiritual connections to Country. At the University of Queensland, we are proud to be one of Australia’s leading research and teaching institutions, consistently ranking among the top 50 universities worldwide. As a member of the prestigious Group of Eight (Go8) universities, UQ is widely recognised for its intensive focus on research and teaching excellence – evidenced by our numerous accolades including more teaching awards than any other Australian University and reflected in UQ being the number one recipient of ARC Fellowships and Awards nationally across all scheme years (totalling 452 awards worth $339 million). Our state-of-the-art facilities, libraries, and cutting-edge research centres offer unparalleled opportunities for academic and professional growth. With five faculties, a number of globally recognised research institutes, and over 100 research centres, we attract an interdisciplinary community of more than 7000 staff, supporting more than 55,000 current students from over 137 countries. UQ is dedicated to supporting the career aspirations of our students and staff. Our comprehensive career services provide personalized guidance, skills development, and networking opportunities to help you achieve your professional goals. Whether you are a student seeking internships and job placements or a staff member looking for career advancement, UQ is here to support you every step of the way. UQ values equity, diversity and inclusion and seeks to reflect the broader community by attracting and retaining high-quality staff from a range of backgrounds. Our commitment to equity, diversity, and inclusion aims to ensure that everyone at UQ feels valued and empowered to achieve their full potential. We are particularly interested to hear from people who bring diversity to UQ – whether that be gender identity, LGBTQIA+, cultural and/or linguistic, Aboriginal and/or Torres Strait Islander peoples, or people with a disability. Whether you are a recent graduate, an Academic, or an experienced professional, UQ offers a wide range of opportunities to help you grow and succeed. Explore our current job openings, discover our programs, and become part of a community that is dedicated to creating lasting, meaningful impact for the communities in which we live and work. For more information about working at UQ and our employee benefits (such as generous leave provisions, 17% superannuation, flexible working arrangements, and health and wellness discounts) please visit Why Work at UQ.

Responsibilities

Lead the day-to-day operations of the student enrolments team, providing high-level support and staff supervision. Drive business process review and system enhancement coordination to ensure efficient and compliant delivery of services.