ABOUT THE POSITION

La Trobe University is seeking an experienced Coordinator Systems Support to join our Information Services division. In this key role, you’ll support and maintain vital student service applications—including scheduling, partnerships, and case management systems—ensuring they align with the University’s strategic and operational goals.
You’ll work closely with stakeholders to understand system requirements, develop solutions, and ensure ongoing maintenance and continuous improvement. This role blends technical system management with analytical problem-solving, project participation, and customer support.

SKILLS AND EXPERIENCE:

• Experience in managing or supporting student-related systems in a complex environment
• Strong system analysis, data modelling, and reporting capabilities (ETLs and SQL experience an advantage)
• Proven ability to manage competing priorities and deliver quality outcomes
• Excellent interpersonal and stakeholder engagement skills
• A relevant degree or extensive relevant experience
  Please refer to the Position Description for other duties, skills and experience required for this position.

• Administer and support core student systems with a focus on stability and service continuity
• Collaborate with internal teams and vendors to resolve system issues and deploy enhancements
• Analyse user requirements and translate them into effective system configurations
• Contribute to projects and ensure smooth delivery of system improvements
• Provide training and support to system users across the University